> Markdown version of [/jobs/ext/3852083-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3852083-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Elgin, IL, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary to permanent
- **Skills:** Computer-Aided Design, Microsoft Office, Software Systems, Software Troubleshooting, Industrial Software
- **Published:** October 21, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/elgin/00b3b53e-91ce-44ce-9a2e-12651766ab60

## About the Role

* 2+ years of experience in technical support, customer support, customer success, software training, or a related role
 * Strong verbal, written, and presentation skills
 * Experience training end users or customers
 * Ability to troubleshoot software-related issues
 * Comfortable presenting to groups and conducting live demonstrations
 * Strong interpersonal and relationship-building skills
 * Proficiency with Microsoft Office applications

Preferred

 * Experience with CAD/CAM software
 * Experience with Hexagon RADAN or similar manufacturing software
 * Manufacturing, fabrication, CNC, or industrial equipment experience
 * Ability to read and understand technical drawings or blueprints
 * Experience supporting customers in a technical environment

What Makes Someone Successful in This Role

 * Excellent communication and people skills
 * Confidence presenting to customers and leading training sessions
 * Ability to stay calm and professional under pressure
 * Strong problem-solving and troubleshooting abilities
 * Desire to help customers succeed
 * Comfortable balancing technical support with customer-facing responsibilities, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Leadership
Communication
Presentations
Problem Solving
Customer Service
Microsoft Office
Customer Support
Technical Issues
Technical Support
Technical Drawing
Business Valuation
Software Solutions
Customer Engagement
Industrial Equipment
Demonstration Skills
Relationship Building
Computer-Aided Design
Full Stack Development
Business Transformation
Balancing (Ledger/Billing)
Customer Success Management
Computer-Aided Manufacturing
Troubleshooting (Problem Solving), We are seeking a customer-focused Technical Customer Success Specialist to serve as the primary technical resource for customers using manufacturing software solutions. This role combines technical support, software training, and customer engagement, making it an excellent fit for someone who enjoys solving problems, building relationships, and helping customers maximize the value of technology.

The ideal candidate has experience supporting software users, conducting training sessions, troubleshooting technical issues, and presenting to customers. Experience with CAD/CAM software, manufacturing environments, or Hexagon RADAN is highly desirable.

What You'll Do

Technical Support

 * Provide phone, virtual, and on-site support to customers
 * Troubleshoot software issues and guide users through resolutions
 * Install, configure, and support manufacturing software applications
 * Remote into customer systems to diagnose and resolve technical problems
 * Maintain accurate documentation of support activities and customer interactions

Customer Training

 * Deliver instructor-led software training to customers
 * Conduct both virtual and in-person training sessions
 * Create and adapt training materials based on customer needs
 * Help users improve adoption and maximize software capabilities

Software Demonstrations

 * Conduct software demonstrations for prospective and existing customers
 * Support sales teams during customer visits, presentations, and events
 * Present technical concepts to audiences ranging from individual users to larger groups
 * Demonstrate software functionality and best practices with confidence and professionalism

Customer Success

 * Build strong relationships with customers through proactive communication
 * Act as a trusted advisor and primary technical contact
 * Collaborate with internal teams to ensure customer needs are addressed
 * Deliver a high-quality customer experience throughout the support lifecycle