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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant- Network & Security Support Specialist (Provisional) - **Company:** The City University of New York - **Location:** New York, NY, United States - **Salary:** $49,211.0 - **Contract:** Internship / Graduate position - **Skills:** ARM Architecture, Cyber Security, Computer Networks, Network Security, Anti-Phishing, Security Information and Event Management, Software Engineering, Software Vulnerability Management, Information Technology, Vulnerability Analysis - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ba20aead3259fd0e ## About the Role * High School Diploma, G.E.D., or equivalent * Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology * Demonstrated English Language proficiency * A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. OTHER QUALIFICATIONS * Familiarity with recognized information security frameworks and standards, such as ISO 27001. * Exposure to information security compliance concepts and best practices for safeguarding data. * Basic awareness of regulatory obligations (e.g., HIPAA, FERPA) and their impact on IT security processes. * Familiarity with basic security concepts such as access control and incident handling. * Exposure to vulnerability management or security monitoring tools through coursework, labs, orinternship. * Basic understanding of networking concepts. ## Description I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: * Operating, transporting, adjusting, and installing/configuring computing and related equipment * Communicating with technology users and staff to understand, identify, document and resolve problems, The Information Technology Division of Lehman College is responsible for technology delivery, leadership, and innovation to achieve Lehman's strategic vision of transforming lives and communities. We deliver by being accountable for the reliable, service-oriented, and transparent management of computing, data, network, and telecommunications, help desk, multimedia and applications and web resources that are responsive to the needs of the College. We lead by implementing contemporary technologies that enhance the quality of teaching, learning, research, and work experiences, adding measurable value for the students, faculty, staff, alumni, and communities we serve. We innovate by advancing a forward-thinking, seamless, and collaborative technology environment that increases efficiency and ensures the highest quality education. Reporting to the Assistant Director of IT Infrastructure Services, the IT Support Assistant (Network & Security Support Specialist) works under direct supervision in support of senior cybersecurity staff, who are responsible for all security determinations and decisions. The responsibilities are: * Assist with monitoring Cortex XDR security alerts and events and report suspicious activity to senior cybersecurity staff in accordance with established procedures. * Assist with reviewing Cortex Xpanse reports to help identify externally visible assets and maintain current asset inventories. * Assist with reviewing Tenable vulnerability scan results, documenting findings, and tracking remediation activities under the direction of senior staff. * Assist with reviewing HackNotice reports to identify potentially exposed credentials and support notification and remediation efforts. * Assist with monitoring email security systems, including Proofpoint, and with processing phishing, spam, and other email security incidents following established procedures. * Assist with processing Digital Millennium Copyright Act (DMCA) notices by documenting requests, maintaining records, and forwarding cases for appropriate action. * Maintain accurate documentation of security incidents, support requests, remediation activities, and related technical records. * Escalate cybersecurity incidents, vulnerabilities, and operational issues to appropriate technical staff in accordance with departmental procedures. * Communicate with faculty, staff, and students regarding cybersecurity-related issues, provide routine guidance, and follow up on assigned cases to ensure timely resolution. * Assist with maintaining cybersecurity documentation, knowledge base articles, and standard operating procedures. * Participate in training activities to maintain knowledge of cybersecurity technologies, security awareness practices, and evolving threats.