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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Seattle, WA, United States
- **Experience:** Starter
- **Salary:** $68,640.0 - $81,120.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Software Applications, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, ServiceNow IT Service Management, Computer Equipment, Information Technology, Laptops
- **Published:** October 21, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wa/seattle/537e16a7-a049-4776-86da-387700e30c8e

## About the Role

Communication
Prioritization
Issue Tracking
Detail Oriented
Time Management
Decision Making
Desktop Support
Customer Service
Microsoft Office
Computer Science
Active Directory
Asset Management
Technical Support
Help Desk Support
Computer Hardware
Business Valuation
Financial Services
Process Improvement
Software Proficiency
Full Stack Development
Technical Documentation
Business Transformation
Hardware Troubleshooting
Ability To Meet Deadlines
Microsoft Certified Professional
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library

At least 3 years, Desktop, Imaging, Technical support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Deployment, Sccm, intune

Top Skills Details

Desktop,Imaging,Technical support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Deployment, Minimum Education: High School Diploma

Minimum 3 years experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry

Familiarity with ITIL processes

Excellent customer service

Experience using an enterprise ticketing system

Experience supporting clients in a VDI environment

Proficiency with troubleshooting computer hardware and software

Proficiency with physical install and break down of workstations and workspaces

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

Strong analytical and decision-making skills with attention to detail

Working knowledge of Microsoft Active Directory and VDI environments

Working knowledge of Microsoft, Apple, iOS and Android Operating Systems

Intermediate knowledge of Microsoft Office Suite

Certification/License: Microsoft certifications are preferred, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member

Handle escalation requests in a timely manner

Format, install, set up, image and maintain desktop and laptop computers based on end user specifications in a VDI environment

Follow technical documentation and identify gaps, making recommendations for process improvement

Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires

Pack and process e-waste in accordance with department procedures and policies

Maintain current knowledge of computer technology and make recommendations on new types

of equipment and operational methods based on business needs

Participates in IT projects and intiatives as assigned

Troubleshoot and support the client side of our VDI environment

Maintain and adhere to our asset management policies and procedures