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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Classified Compute User Support Specialist - **Company:** Oak Ridge National Laboratory - **Location:** Oak Ridge, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Microsoft Basic Data Partition, Cyber Security, Computer Engineering, Linux, Digital Forensics, Monitoring of Systems, Software Deployment, Computer Network Technologies, SAPBasis, Information Technology, 3-tier Architectures, Vulnerability Analysis - **Published:** October 21, 2026 - **Apply:** https://diversityjobs.com/career/18695613/Classified-Compute-User-Support-Specialist-Tennessee-Oak-Ridge ## About the Role * BS degree in computer science, computer engineering, digital forensics, cybersecurity, or a related field with 2-4 years of experience supporting system administration, system engineering, or information technology. Overall experience and education may be considered in lieu of a degree. * Experience handling sensitive data and troubleshooting IT or basic data center issues. * Basic experience Windows/Linux OS administration, troubleshooting hardware/software, and core networking to triage tickets and provide user support. * Experience with service management workflows and documenting troubleshooting steps. * Experience interpreting and applying policies, procedures, and regulatory requirements. * Ability and willingness to work primarily in a SCIF/classified environment, where personal electronic devices and remote-work capabilities may be restricted. * Must possess an active L, TS, Q, or TS/SCI clearance; TS/SCI eligibility or access may be required based on mission requirements. * Willingness to go through the process to achieve elevated security requirements (e.g. special access programs)., * Strong organizational skills with the ability to manage multiple actions, priorities, and deadlines simultaneously. * Strong written and verbal communication skills. * Demonstrated attention to detail and ability to maintain accurate records. * Ability to exercise discretion and sound judgment when handling sensitive personnel and security matters. * Ability to work effectively both independently and as part of a multidisciplinary security and mission-support team. * Previous experience working in an SCI or SAP environment or supporting SCI operations. * Familiarity with applicable ICDs, Intelligence Community security policy, DOE and DoW security requirements, and national-level security requirements. * Experience developing or maintaining SOPs, process documentation, metrics, or workflow improvements. * Demonstrated ability to provide responsive customer service while maintaining security and compliance requirements. * Security+ or baseline IAT Level II certification Special Requirements: * This position requires the ability to obtain and maintain a Top Secret Q Clearance with Sensitive Compartmented Information (SCI) access from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program. In addition, due the SCI, you may also be subject to random polygraph testing. ## Description The Field Intelligence Operations Division in the National Security Sciences Directorate at the Oak Ridge National Laboratory is seeking qualified applicants for Tier 1 User Support Specialist to join the Classified Compute & Advanced Platforms Group. This team exists to provide compute and storage infrastructure for the enterprise operations of highly secure spaces, as well as a 24/7 monitoring operation for the Critical Systems within a classified environment. As part of a team supporting critical mission requirements 24/7/365, the position will require shift work. The Classified Compute User Support Specialist serves as the first point of contact for hardware, software, and account issues; triage, log, and resolve or escalate tickets., * Help Desk & Support: Provide Tier 1 problem identification, diagnosis, and resolution for compute nodes, storage arrays, and network devices. Assist researchers and engineers in accessing and using the HPC environment. * System Monitoring: Monitor cluster health, node status, power/cooling metrics, and queue performance using monitoring tools. * Operations & Maintenance: Perform routine node reboots, hardware replacements (blades, memory, drives), cable management, and basic server racking. * Escalation & Communication: Document troubleshooting steps, escalate Tier 2/Tier 3 issues to senior engineers, and communicate status updates to internal customers and management. * User & Account Support: Handle basic user account creation, password resets, and permission adjustments under established administrative frameworks * Compliance & Security: Support security-hardening baselines (e.g., DISA STIGs, RMF) and assist with vulnerability scanning or patch tracking under ISSO/ISSM oversight. * System Maintenance: Perform basic workstation/server imaging, software installations, peripheral checks, and routine health monitoring. * Physical & Material Security: Adhere to strict physical security, device control, and classification marking/handling rules in SCIF/SAP environments. * Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.