> Markdown version of [/jobs/ext/3852651-service-desk-technician-iii-full-time](https://www.wearedevelopers.com/jobs/ext/3852651-service-desk-technician-iii-full-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician III (Full-Time)

- **Company:** The Iowa Clinic
- **Location:** West Des Moines, IA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Identity and Access Management, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f8177bcb6606e10

## About the Role

* Bachelor degree in Information Technology or related field preferred.
 * Associate degree with substantial service desk leadership experience may be considered.

Qualifications

 * 4+ years in service desk or desktop support roles, with at least 2 years in a senior or lead capacity.
 * Healthcare IT experience strongly preferred.

Bonus points if…

 * ITIL 4 Foundation preferred.
 * Additional certifications in ITSM or service management are encouraged.

## Description

Wondering what a day in the life of a Service Desk Technician III at The Iowa Clinic might look like?

 * Serve as the senior escalation point for complex technical issues involving endpoints, applications, identity management, and connectivity.
 * Lead onsite PC deployments, hardware lifecycle initiatives, and technical projects across clinic locations.
 * Support FreshService administration, including forms, workflows, tasks, approvals, and IT service management processes.
 * Coordinate change management activities, including CAB meetings, change scheduling, approvals, and post-implementation reviews.
 * Lead major incident response efforts, coordinating communications, escalations, and post-incident reviews.
 * Monitor and report on service desk performance metrics, including SLAs, ticket volume, and first-call resolution.
 * Mentor and support Service Desk team members through training, coaching, and ticket quality reviews.
 * Partner with IT teams to support cross-functional initiatives and new service implementations.
 * Participate in an on-call rotation and provide senior-level after-hours support as needed.
 * Balance responsibilities across technical support, onsite technology work, service management activities, and continuous improvement efforts.
 * Perform other duties as assigned.