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# IT Technical Support Level 2+ - Managed Service Provider

- **Company:** K2 STAFFING LLC
- **Location:** Richardson, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Event Logging, Microsoft Exchange Server, File Server, Networking Hardware, Local Area Networks, Windows Servers, Network Architecture, Network Monitoring, Cisco
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/3fc1b625-adc6-49fa-b578-fe3d3e048029/it-technical-support-level-managed-service-provider

## About the Role

* Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
 * 3 years of experience in a client-facing environment such as sales engineering
 * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
 * Possesses strong organizational and time-management skills
 * Experience writing proposals for and implementation of technical solutions to fulfill business needs
 * Results-oriented, self-motivated, energetic, professional, reliable, and a team player
 * Strong understanding of technology and business productivity systems
 * Experience with RMM (remote monitoring and management) tool a plus
 * Working knowledge of PSA (ticketing) tools is a plus
 * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
 * Sales training experience is a plus
 * Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

 * CompTIA Net+ and/or CompTIA Security+
 * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
 * CCNA or CCIE-Cisco certifications a real plus

## Description

Job DescriptionSummary Our client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs., * Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

 * Manage projects from start to finish
 * Have the ability to assist in these areas as well:
 + Deploying and managing Windows Servers and Active Directory
 + Designing Local Area Networks
 + Implementing and monitoring network security
 + Optimizing and maintaining network software and hardware
 + Building and deploying file servers and cloud computing solutions
 + Configuring and deploying VOIP solutions
 + Performing network infrastructure troubleshooting
 + Manage Microsoft Exchange Server
 + Telephone solutions
 + Monitors alert systems and take appropriate action as per guidelines.
 + Ability to use various messages in an event log to affect repairs.
 + Receive escalated service requests requiring an enhanced response.
 + New User On-boarding