> Markdown version of [/jobs/ext/3853113-computer-testing-center-state-supervisor-massachusetts-and-rhode-island](https://www.wearedevelopers.com/jobs/ext/3853113-computer-testing-center-state-supervisor-massachusetts-and-rhode-island). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Testing Center State Supervisor (Massachusetts and Rhode Island) - **Company:** Boston, Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $33,280.0 - **Contract:** Contract - **Skills:** Computer Literacy, Web Browsers, Microsoft Office, Office Suite, QuickBooks (Software), Computer Network Operations, Windows Client - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7da20b8cf8c6002b ## About the Role High School Diploma, bachelor's degree is preferred 2 years leadership experience 1 year project management experience Demonstrated proctoring experience or equivalent experience preferred Knowledge of existing test center operations, examination administration (proctoring), and knowledge of electronic fingerprinting procedures preferred but not required Demonstrated experience with Microsoft Windows 11 and Office software Strong written and verbal communication skills Prior experience managing remote employees Experience in both conflict resolution and strong problem resolution required Human Resources background preferred Proven employee relations experience Requires the ability to take direction well, yet work independently May require up to 50% travel Physical requirements: * Be able to lift up to 40 pounds (a case of printer paper is our heaviest item) * Drug and substance abuse free regardless of local or state laws is a must, * Are you seeking any other job that you might take during this time period if we offer you a position with us? * This position requires a high degree of reliability and effective two-way communication. Displacing test takers due to employee call-outs or no-shows is not acceptable. This position requires a high degree of reliability on your part as an employee. Are you willing to commit to your scheduled shifts barring any unforeseen circumstances other than bonafide emergencies and illnesses? License/Certification: * Driver's License or State issued Identification (Required) ## Description Job overview: The Massachusetts and Rhode Island State Supervisor has daily operational responsibility to ensure quality testing experience for our test takers and fingerprinting clients in their area of operation. This position is responsible for oversight of the following locations: Auburn, Boston (Charlestown), Lawrence, Fall River and Providence (RI) Training and Testing Centers. Responsibilities include, but are not limited to managing virtual teams, continuous review of staff optimization, oversee new-hire and recertification training, ensure uniform adherence to all policies and procedures, as well as investigate and resolve site/staff issues. Additional duties include job applicant screening and interviews. This position reports to the HHD Aviation LLC Director of Operators. Scheduled hours: Testing Centers (TCs) operate Monday - Saturday, 7:30 am to 4pm depending on designated region. The State Supervisor, in coordination with the Director of Operations, is required to manage and support assigned TCs over a 40-hour period during scheduled operations. Hours and days we operate: * Monday through Friday (7:30 am to 4:00 pm) * Saturday (7:30 am to 4:00 pm) This position requires a normal degree of computer savviness. Read that to mean, familiarity with Chrome and Edge web browsers, Microsoft Windows 11 and Office, scanning and printing documents, and digital photo taking. We have a great on-call technical support team to help in times of stray electrons. You'll never have to learn to program with us, but you certainly will increase your computer literacy., Responsibilities include, but are not limited to: Supervision of the Massachusetts Testing Center network (Auburn, Boston (Charlestown), Lawrence, Fall River and Providence (RI) Training and Testing Centers) via Direct, on-site engagement which requires travel to assigned testing centers Remotely via CCTV monitoring Acquire and maintain active Test Center Administrator (TCA) exam proctor and fingerprint technician credentials for all programs within their TC demographic Assist other State Supervisor's with their regions as necessary to maintain continuity of operations Assist in the management of a virtual team and enforce staff adheres to all departmental, company safety/security policies, procedures and protocols Includes PSI, ETS, Kryterion, Meazure Learning, ProV, Prometric, Pearson Vue, Sterling Identity Services, Field Print and future testing center network operations Review and manage employee QuickBooks Workforce payroll entries and expense reports Review, analyze and manage test center staffing levels; ensure adequate coverage and maximum site utilization Manage assigned TCAs schedules Identify and develop lead TCA for assigned sites Communicate openly with TCA staff regarding performance, expectations and discipline when necessary Conduct monthly site visits of each Testing Center at a minimum with increased frequency based on operational requirements as required by the Director of Operations Train new hire TCAs Assist in the evaluation of staff training, continuing education/recertification and create developmental opportunities for the team Build and maintain relationships with the TCAs and other State Supervisors Create reports and presentations as needed Assist in the opening of new or expansion of existing test sites. (staffing, setup, training, etc.) Assist with additional projects and assignments as needed Assist in the investigation of complaints and security incidents in a timely manner and keep appropriate departments informed of findings, outcomes and corrective measures Provide aid to assigned and unassigned TCAs as required Assure that assigned testing centers are adequately supplied with logistical items to sustain testing operations