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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $62,400.0 - $83,200.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Microsoft Outlook, Desktop Computing, Identity and Access Management, Azure Active Directory, Microsoft SharePoint, User Environment Management, User Provisioning Software, EndPointSecurity, Office365, Microsoft InTune, Laptops, User Administration - **Published:** October 21, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/houston/ef80ff52-c326-4338-9798-7cd54c4082a4 ## About the Role Operations Management Apple IPad Communication Virtual Teams Microsoft 365 Accountability Professionalism Authentications Desktop Support Microsoft Teams Customer Service Active Directory Customer Support Windows Defender Operating Systems Microsoft Outlook Technical Support Help Desk Support Microsoft Windows User Provisioning Device Management Business Valuation Security Solutions Endpoint Management Microsoft SharePoint Lifecycle Management Microsoft Windows 10 Smartphone Operation IT Service Management System Administration CompTIA Certification Full Stack Development Azure Active Directory Relationship Management Infrastructure Security Business Transformation Administrative Functions Interpersonal Communications Continuous Improvement Process Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software) At least 5 years, 5+ years of experience in desktop support, service desk, end-user computing, or technical support environments. Strong customer service orientation and a genuine desire to help users. Experience providing both onsite and remote support in a geographically dispersed enterprise environment. Knowledge of Windows 10/11 administration and troubleshooting. Experience supporting Microsoft 365 applications and services. Experience providing day-to-day administration and support of Active Directory and Entra ID (Azure AD), including user provisioning, account maintenance, group membership management, access requests, and basic identity troubleshooting. Experience supporting laptops, desktops, printers, and mobile devices. Strong analytical and troubleshooting skills. Excellent verbal and written communication skills. Demonstrated ability to work independently and manage multiple priorities ITIL familiarity. Experience supporting executive-level or highly visible business users. Preferred Qualifications Experience with Microsoft Intune and endpoint management. Experience with Microsoft Defender and device security solutions. Apple/macOS support experience. Additional Skills & Qualifications Customer Service & Relationship Management Serve as a trusted technology partner for employees and business leaders. Communicate technical concepts in a clear, professional, and non-technical manner. Set expectations with users regarding issue resolution, timelines, and next steps. Deliver a high-touch customer support experience while maintaining professionalism during difficult or high-pressure situations. Industry certifications such as: o CompTIA A+ o Microsoft Fundamentals o Microsoft Modern Desktop Administrator o Apple Device Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description The IT Support Specialist II provides hands-on technical support for end users, desktops, laptops, mobile devices, Microsoft 365 applications, and office technology. This person will own most day-to-day Microsoft 365 administration activities. This position is highly visible and customer-facing, requiring strong interpersonal skills and a service-oriented mindset. Key Responsibilities End User Support Provide onsite and remote support for Microsoft Windows, Microsoft 365, mobile devices, printers, meeting room technology, and related hardware/software. Troubleshoot and resolve desktop, laptop, operating system, application, and connectivity issues. Respond to incidents and service requests within established service levels. Escalate complex issues to Infrastructure, Networking, Security, or Engineering teams when appropriate. Document troubleshooting steps, resolutions, and support activities within the ITSM platform. Endpoint & Device Management Deploy, configure, maintain, and support Windows laptops and desktops. Support Microsoft Intune-managed devices. Assist with user onboarding, offboarding, workstation deployments, and equipment lifecycle management. Support mobile devices including iPhone, iPad, and Android devices. Microsoft 365 Administration & Support (candidates need real hands-on administrative experience) Provide user support and day-to-day administration for: Microsoft Outlook Microsoft Teams OneDrive SharePoint Online Entra ID (Azure AD) Exchange Online Responsibilities include: Troubleshooting user access, authentication, synchronization, and application issues. Supporting account provisioning, password resets, group membership changes, and common user administration tasks. Assisting with mailbox, Teams, OneDrive, and SharePoint-related user issues. Supporting device enrollment and access management processes. Escalating complex platform administration, architecture, security, and engineering-related issues to Infrastructure or Systems Administration teams as appropriate. Team Collaboration Work closely with Help Desk, Infrastructure, Security, Networking, and Engineering teams. Participate in knowledge sharing, documentation, and continuous improvement initiatives. Contribute to creating a positive team culture built on accountability, professionalism, and collaboration.