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# Technical Customer Success Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Elgin, IL, United States
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary to permanent
- **Skills:** Computer-Aided Design, Computer Programming
- **Published:** October 21, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/elgin/fb30c017-9511-478d-895b-7a3d4c6f6f7d

## About the Role

Robotics
Curiosity
Machinery
Machining
Showrooms
Operations
Leadership
Fabrication
Communication
Problem Solving
Customer Service
Technical Issues
Blueprint Reading
Business Valuation
Customer Engagement
Process Improvement
Mechanical Aptitude
Technology Solutions
Willingness To Learn
Demonstration Skills
Full Stack Development
Manufacturing Processes
Business Transformation
Customer Success Management
Computer-Aided Manufacturing
Advanced Manufacturing Equipment
Troubleshooting (Problem Solving), Do you enjoy solving technical problems, teaching others, and working directly with customers? Are you comfortable moving between troubleshooting, training, and demonstrations in a manufacturing environment?

We are looking for a Technical Customer Success Specialist who combines strong communication skills with a passion for manufacturing technology. In this role, you'll help customers maximize the value of advanced manufacturing equipment through training, technical support, process improvement, and product demonstrations.

This position is perfect for someone who enjoys working with people just as much as technology., * Experience working in a manufacturing, CNC, fabrication, machining, industrial, or technical environment.

 * Strong customer service and communication skills.
 * Comfortable speaking and presenting to small and mid-sized groups.
 * Ability to troubleshoot technical issues and explain solutions clearly.
 * Basic understanding of CAD/CAM software.
 * Strong mechanical aptitude and desire to learn new technologies.
 * Ability to travel throughout North America., * Associate's or Bachelor's degree in Engineering, Manufacturing Technology, Robotics, Industrial Technology, or a related field.
 * Experience with CNC machines, fabrication equipment, industrial machinery, or manufacturing technologies.
 * Experience reading blueprints and technical drawings.
 * Technical training or instructional experience.
 * Customer-facing technical support experience.
 * CAD/CAM programming experience.
 * Experience supporting software or manufacturing systems., Comfortable interacting with customers daily

Strong communicators and presenters

Confident teaching and training others

Mechanically inclined and curious

Able to balance technical problem solving with customer engagement

Professional, adaptable, and self-motivated, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Teach operators, programmers, and production teams how to use manufacturing technologies effectively.
 * Develop customer confidence through hands-on instruction and support.
 * Guide customers through implementation and adoption of new solutions.

Technical Support & Troubleshooting

 * Provide phone, remote, and onsite technical support.
 * Assist customers with software, programming, and manufacturing process issues.
 * Troubleshoot production challenges and provide practical solutions.
 * Collaborate with internal engineering and support teams.

Product Demonstrations

 * Conduct customer-facing demonstrations in showroom and field environments.
 * Present technical concepts in a clear, professional manner.
 * Support sales activities by showcasing equipment capabilities and applications.
 * Assist with trade shows, customer visits, and special events.

Manufacturing Process Support

 * Support customers in optimizing production processes.
 * Work with CAD/CAM programs and manufacturing technologies.
 * Analyze customer applications and recommend best practices.
 * Help validate new processes, products, and machine capabilities.