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# IT Service Desk Technician

- **Company:** Staffmark
- **Location:** Lafayette, LA, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Network Troubleshooting, Networking Basics, Azure Active Directory, Peripherals, Computer Equipment, Information Technology, Network Support, User Administration
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/a9b1eabc-d5b4-4229-865b-b1d0a0bc0624

## About the Role

* High school diploma or GED required
 * Foundation in computer hardware, software, and network support
 * Experience supporting Windows 11 and Mac OS environments
 * Strong troubleshooting skills for computers, printers, software, and basic networking issues
 * Familiarity with Azure Active Directory and Microsoft 365 account management preferred
 * Entry-level IT certification or equivalent hands-on experience preferred
 * Excellent customer service, communication, and interpersonal skills
 * Ability to research technical issues and document solutions
 * Ability to work independently and as part of a team
 * Willingness to participate in an on-call rotation and provide after-hours support as needed
 * Ability to maintain HIPAA compliance and protect confidential patient information (PHI)

## Description

* Provide first-level technical support for end users by resolving hardware, software, printer, and network issues
 * Review, update, troubleshoot, and resolve IT support tickets in a timely manner
 * Research unfamiliar technical issues and document solutions for the IT knowledge base
 * Install, configure, and deploy computers, peripherals, and end-user software
 * Create user accounts and onboard new employees in Azure Active Directory and Microsoft 365
 * Stage and prepare computers and equipment for deployment
 * Maintain accurate documentation of support activities and technical solutions
 * Provide onsite IT support in office and field environments
 * Participate in an on-call support rotation and assist with after-hours technical issues when needed
 * Perform additional IT support projects and responsibilities as assigned
 * Review open trouble tickets, gather additional information, update tickets with current information, and resolve.