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# Technical Service Specialist

- **Company:** Novolex Holdings, LLC
- **Location:** Charlotte, NC, United States
- **Salary:** $80,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Spreadsheets, Microsoft Office, Microsoft PowerPoint
- **Published:** October 21, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3462162526&tx=YT101TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High school diploma or GED is required.
 * Strong mechanical skills and technical knowledge.
 * Good interpersonal skills with strong verbal and written communications skills.
 * Self-driven to work alone and in teams, when needed.
 * Flexibility to travel 75% of the time with the ability to spend extended periods of time away from home, as business needs require.
 * Must possess a valid driver's license.
 * Working knowledge of Microsoft Suite: Word, PowerPoint, Outlook, and Excel
 * Physical Demands:

o Frequently Standing for long periods of time on level concrete surfaces

o Walking on level concrete surfaces

o Lifting with one or two hands and carrying up to 20 pounds

o Climbing some steps and levels in building office areas and manufacturing facilities

o Grasping: computer mouse, door handles, file cabinet drawer pulls, tools, and luggage

o Close visual acuity to perform computer tasks, read & develop spreadsheets, read financial data, etc.

o Driving for 1-6 hours to reach customer's facility

Desired Skills:

 * Experience in packaging equipment or equivalent in dairy/juice industry.

## Description

The Technical Service Representative provides technical service and support for the Company's beverage carton customers. This includes but is not limited to; Daily customer visits, Carton and Machines inspections, Training customers on both carton and machine, and general advising/ assistance on all offers.

Conducts/controls service activities as assigned to ensure timely customer support while meeting the goals and objectives for productivity and utilization. This will be a remote, Northeast-based position.

Essential Duties:

 * Communicates well with customers, management, and other departments.
 * Provides learning experiences for both customer and Novolex' s plant personnel on machine operation and/or carton performance.
 * Learns and grows skill sets and competencies to achieve both business and personal development objectives.
 * Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.
 * Performs the job safely within an environment, which the technician does not control.
 * Wear appropriate required safety gear.
 * Attend work regularly and reliably.
 * Work flexible hours as scheduled or required for specific role.
 * Use of appropriate PPE: approved safety shoes, hearing and eye protection as appropriate for work area, gloves according to work tasks, and other PPE as assigned and required.
 * Tools and Equipment: Various writing utensils, radios, phone, computer, printers, fax machines, calculators, various computer software required for specific roles.