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# IT Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Mount Prospect, IL, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Zendesk
- **Published:** October 21, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/mount-prospect/90d2291a-4117-4516-8bcb-d9cc578ae719

## About the Role

Were seeking a motivated, customer-focused IT Support Specialist to join our growing team. This entry-level position is ideal for someone with 23 years of experience in IT support or help desk environments whos hungry to learn, eager to grow, and ready to be the face of our department. The IT Support Specialist will provide Tier 1 support for hardware, software, and network-related issues across multiple company locations. They will act as the first point of contact for internal users, ensuring exceptional customer service and timely issue resolution. The role involves troubleshooting technical problems independently and escalating more complex issues when necessary. All resolutions must be documented clearly and thoroughly in the Freshdesk ticketing system to support team knowledge sharing. The specialist will travel between facilities as needed to deliver on-site support and maintain consistent service levels.

Youll be supporting a diverse user baseincluding long-tenured employees with varying levels of tech comfortso patience, empathy, and strong communication skills are essential. Youll also be expected to document your work thoroughly to support team knowledge-sharing and faster resolution of recurring issues.

Additional Skills & Qualifications

nice to have - bachelor degree or any other relevant certifications
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.