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# Desktop Support Specialist

- **Company:** B.R.S. Inc.
- **Location:** San Antonio, TX, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, CompTIA Security+, Microsoft Desktop Optimization Pack, Microsoft Office, Microsoft Servers, Enterprise Software Applications, Performance Testing, Computer Equipment, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=498f195f18a3d8b4

## About the Role

* CompTIA A+ certification.
 * CompTIA Security+ certification.
 * U.S. citizenship.
 * Ability to pass a government background investigation (T3 for suitability).
 * Ability to provide documentation supporting required basic immunization/vaccination status, if required by Carl R. Darnall Army Medical Center.

Preferred:

 * Microsoft Desktop certification (MCSA Win11, MCTS, or MCDST) preferred over A+, but not required.

Position Requirements:

 * Ability to lift up to 40 pounds.
 * May be required to work outside the traditional work schedule or off-shift for on-call/emergency situations. Compensatory time will be scheduled to maintain approximately a 40-hour work week.

## Description

* Provide Tier I, II, and III Help Desk support, including ticketing, system and operational troubleshooting, both onsite and remotely.
 * Set up, maintain, troubleshoot, and repair PCs, peripherals, printers, scanners, and standard software packages.
 * Map network drives, install peripherals and print drivers, modify software settings, and perform other desktop-level IT support.
 * Install COTS/GOTS software, including MS Server 2016, Windows 11, Microsoft Office, VT emulation software, MHS GENESIS/Composite Health Care System, and other MTF-specific software.
 * Utilize the DHA Global Service Center and ServiceNow platforms to log, prioritize, monitor, document, resolve, and close support tickets.
 * Fully document troubleshooting methods, root cause analysis, and resolutions and assist in developing SOPs for recurring technical issues.
 * Provide remote and touch-labor End User Device (EUD) support and incident resolution.
 * Support Incident, Problem, and Request Management processes using the ITIL service framework and best-business practices.
 * Develop and maintain a knowledgebase to ensure consistent and accurate Help Desk support.
 * Perform stress and performance testing on computer hardware, including circuit boards and processors.
 * Utilize specialty tools such as Olympus for printer and device management.
 * Support inventory control procedures, including tracking equipment acceptance and return through temporary hand receipts.
 * Participate in weekly technical meetings to share and develop resolutions for technical issues.
 * Provide strong customer service and perform other duties as assigned within the position's skillset.