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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CPCD - **Location:** Colorado Springs, CO, United States - **Experience:** Experienced - **Salary:** $52,998.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Microsoft Online Services, VoIP, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, IT Management, Information Technology Operations, Networking Hardware, Internet Services, Windows Servers, Network Architecture, Windows PowerShell, Microsoft SharePoint, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Internet Protocol Telephony, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Adobe, Information Technology, Apple Business Manager, Printer Maintenance, User Administration, User Accounts - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=061edc40879c2a65 ## About the Role * High School Diploma or GED; IT certifications preferred. * Minimum three years of IT support experience involving hardware, software, networking, and user administration platforms. * Proficiency troubleshooting Windows PCs, Windows Servers, iOS devices, printers, and various peripherals. * Experience administering Active Directory and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, and MFA. * Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, switching, and wireless networking; Meraki and UniFi experience preferred. * Familiarity with IT management platforms, including Atera RMM, Hudu, Jitbit Helpdesk, Windows Group Policy, and Microsoft Intune. * Experience with Apple Business Manager and Mosyle MDM (or similar) preferred. * Familiarity with Proofpoint email security, VoIP systems, Adobe Admin Console, and organizational applications. * Strong troubleshooting, documentation, customer service, and communication skills, with the ability to resolve escalated issues independently. * Ability to maintain equipment inventories, accurate records, and confidentiality of organizational information. Preferred: * CompTIA A+ certification or equivalent demonstrated knowledge. * CompTIA Network+ certification or equivalent networking certification. * Experience supporting technology across multiple locations and working with vendors or internet service providers. * Experience using PowerShell to perform routine administration and troubleshooting tasks. * Experience with Microsoft 365 device management and endpoint security tools. * Experience with AI prompts and leveraging various platforms to enhance solutions. ## Description Provides Tier 2 technical support across CPCD locations, resolving escalated hardware, software, networking, and Microsoft 365 issues. Administers user accounts, devices, and IT systems while supporting network infrastructure, including switches, firewalls, and wireless access points. Manages equipment deployment, maintenance, and inventory; documents technical solutions; and assists with staff training. Collaborates with the IT Director, Tier 1 support, and vendors to maintain reliable, secure, and efficient technology operations., 1. Installs, configures, troubleshoots, and maintains computers, operating systems, networks, software, printers, A/V equipment, and peripherals across CPCD locations. 2. Provides Tier 1 and Tier 2 technical support, resolves escalated issues, prioritizes service requests, and documents resolutions in Jitbit tickets along with Hudu. 3. Deploys and manages laptops, desktops, and mobile devices, including equipment inventory, maintenance, and lifecycle tracking. 4. Maintains technical documentation, troubleshooting procedures, and knowledge resources using Hudu; assists with staff training and IT orientation. 5. Supports technology installations at CPCD locations, including network equipment, wireless access points, and classroom technology. 6. Troubleshoots wired and wireless networking, including TCP/IP, DNS, DHCP, VLANs, switches, firewalls, and Meraki/UniFi infrastructure. 7. Administers Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, user licensing, shared mailboxes, and permissions. 8. Manages Active Directory and Entra ID accounts, access permissions, multifactor authentication, and employee onboarding/offboarding. 9. Supports endpoint management, security, and software deployment using Atera, Intune, Mosyle, and Proofpoint while following established security procedures. 10. Develops and maintains automated tasks, scripts, and workflows within the RMM platform to streamline IT operations, improve efficiency, and reduce manual tasks. OTHER DUTIES: Other duties and responsibilities assigned by the IT Director may include: 1. Coordinates mobile service plans, device assignments, billing, and carrier support. 2. Coordinates copier and printer maintenance, supplies, and vendor support through ACP. 3. Administers physical security door access accounts and permissions. 4. Manages Crexendo VoIP accounts, telephone assignments, and related configurations. 5. Assists with user access audits, security reviews, and compliance initiatives. 6. Maintains IT purchasing records, vendor invoices, and equipment procurement. 7. Supports special IT projects and other duties as assigned by the IT Director.