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# Engineer I - Deployment

- **Company:** ArcBest
- **Location:** Smyrna, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** HTML, LTE (Telecommunication), Microsoft Windows, Confluence, JIRA, Network Analysis, Dynamic Host Configuration Protocol, Software Debugging, Linux, Domain Name System (DNS), OSI Models, Microsoft Office, Robotic Automation Software, Software Engineering, TCP/IP, Wi-Fi Technology, Transport Layer Security, Information Technology, Software Performance, Software Version Control
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f455fe735f1048b9

## About the Role

* Bachelor's Degree in Robotics, Mechatronics, Computer Science, or related field, preferred
 * Equivalent work experience in relevant technical field may also be considered.

Experience:

 * 1 year of experience in deploying and/or supporting robotic systems.
 * 1 year of experience in either software development or technical support.
 * 1 year of experience in managing and supporting Windows and Linux operating environments.

Computer Skills:

 * Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira.

Additional Requirements:

 * Proven ability to diagnose and resolve complex technical issues, collaborate with cross-functional teams, and create clear technical documentation.
 * Excellent verbal and written communication skills.
 * Commitment to exceptional customer service, with the flexibility to participate in on-call rotations and adapt to changing priorities in a fast-paced environment.
 * Ability to understand and link related business requirements with corporate strategies and capabilities.
 * Proficient in conducting Root Cause Analysis (RCA) for intricate system issues.
 * Working knowledge of ROS/ROS2, version control, and networks (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
 * Possess a mix of technical prowess and adeptness in supporting our Autonomy system.
 * Ability to adapt in dynamic environments, apply strong problem-solving skills, think creatively, manage projects effectively, and exhibit a high level of drive and motivation.
 * Ability to have a consulting mindset, a deep sense of accountability, meticulous attention to detail, a fervor for software and operational issue resolution, expertise in technical support, and a collaborative spirit within the Autonomy team.
 * Willingness and ability to relocate to assigned client deployment locations, either temporarily or for extended periods, based on project needs.
 * Flexibility to support varying deployment timelines, including changes in duration, location, and schedule as customer requirements evolve.
 * Ability to work primarily on-site at customer facilities to support implementation, operations, troubleshooting, and customer engagement.
 * Eligibility to travel and reside at client locations in compliance with company policies and applicable regulations.

Competencies:

 * Communicating Complex Concepts
 * Customer/Market Focus
 * Decision Making and Critical Thinking
 * Effective Communications
 * Effective Presentations
 * Flexibility and Adaptability
 * Overcoming Resistance to Change
 * Troubleshooting Technical Problems

## Description

* Independently manage deployments for small to medium customer sites.
 * Perform 2D/3D site mapping, facility layout planning, and network analysis.
 * Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems.
 * Support the customer by providing expertise during the installation and configuration of Vaux systems.
 * Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations.
 * Deliver customized training and certification programs to customer stakeholders.
 * Document deployments in preparation to hand off to the long-term support team.
 * Demonstrate correct and safe equipment operation.
 * Work in a team setting to accomplish departmental goals.
 * Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned.
 * Provide technical assistance and troubleshooting support to robotics software engineers, helping to diagnose and debug issues related to software performance, compatibility, and functionality.
 * Maintain a positive attitude in a highly intense environment.
 * Other duties and projects, as assigned.