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# IT Service Management Lead (Service Design, Transition, Operations) for NATO with security clearance

- **Company:** WLG
- **Location:** Eigenbrakel, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Service Design, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.adzuna.be/details/5935956398

## About the Role

* A degree in a scientific or engineering field, or 5 years of relevant experience instead
 * Solid knowledge of service design, transition and operation, with hands-on experience in at least one
 * Good grounding in project, programme or service management practice across the lifecycle
 * Experience planning and allocating resources
 * Clear communication in writing and in person, including briefing senior stakeholders
 * Strong organisation and an analytical approach to problems
 * An ITIL v3 or higher certificate is a plus

## Description

A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers.

What you would be doing

 * Following each service from end to end and making sure every delivery team plays its part
 * Helping prepare and negotiate SLAs, and defining the KPIs and target levels that sit behind them
 * Running the organisation-wide KPI catalogue and keeping it accurate
 * Being the main contact for customers on anything to do with service levels
 * Holding regular customer reviews together with demand management and service owners
 * Turning KPI requirements into technical specifications so reporting can be automated
 * Keeping service delivery managers, account managers and analysts aligned on one agreed picture