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# IT Support Specialist

- **Company:** Novanta Inc.
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Networking Basics, Software Engineering, Microsoft InTune, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://novanta.wd5.myworkdayjobs.com/Novanta-Careers/job/Barcelona-Spain---Keonn/IT-Support-Specialist_R009832

## About the Role

* 4+ years of IT support experience, preferably in a corporate environment.

 * Proficiency with Microsoft 365 and Active Directory.

 * Familiarity with help desk tools and basic networking concepts.
 * Advanced English speaking skills, fluent Spanish (Catalan is a big plus)

 * Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups.

 * A customer-focused, team-oriented approach, with experience supporting senior managers and executives.

 * Availability to work on-site five days per week.
 * Eligible to work legally in Spain (permanent residency/free access to the market).

Preferred Qualifications

 * Experience with Microsoft Intune or Azure.

 * Experience supporting users in a manufacturing environment.
 * Experience with Jira.

Travel and Physical Requirements

 * Travel: up to 5%.

 * Ability to lift and move IT equipment as needed.

## Description

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate has a strong passion for supporting end users and a proven track record in IT support. In this role, you will provide technical support to a diverse group of internal customers, from frontline employees to senior managers. You will help ensure the smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and service tailored to the needs of each user.

Why Join Us

If you are passionate about IT support and eager to build hands-on experience solving hardware, software, and application issues while delivering excellent customer service, we would love to hear from you.

Key Responsibilities

 * Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives.

 * Perform hardware imaging, device deployments, and application updates.

 * Support Windows 10/11, Microsoft 365, and Exchange Online environments.

 * Manage Active Directory objects, including users, groups, and computers.

 * Deliver responsive support to remote users to keep them connected and productive.

 * Document processes and contribute to user education, particularly for non-technical users.

 * Manage and resolve IT tickets through Jira Service Management ticketing system.