> Markdown version of [/jobs/ext/3855444-voice-routing-specialist](https://www.wearedevelopers.com/jobs/ext/3855444-voice-routing-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Voice Routing Specialist - **Company:** Talk360 - **Location:** LEUSDEN, Netherlands (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Audit Trail, Cloud Computing, Computer Literacy - **Published:** October 22, 2026 - **Apply:** https://startup.jobs/senior-voice-routing-specialist-talk360-company-9931830 ## About the Role What You'll Bring * Hands-on experience with international A-Z calling and telco routing: zones, codes, LCR, and SIP response codes, built at a telco, carrier, or comms platform with real cross-border calling experience. * NOC or technical support background: comfortable troubleshooting live voice traffic and reading call detail records and quality metrics like ASR and ACD. * Exposure to a routing/testing platform such as iTest or an equivalent tool. Familiarity with Digitalk Cloud Carrier (DCC), our current routing platform, is a plus. * Nice to have: working technical literacy in SIP signalling and SBC concepts Who You Are * Process driven and meticulous: you build the audit trail as you go, not after something goes wrong. You are methodical and analytical by nature, and you would rather have a clean, repeatable process than a clever one-off fix. * Hands-on: you do the routing work yourself, day to day, not just direct others to do it. * A strong communicator: equally at ease explaining a routing issue to Product or Marketing as debating a fix with a supplier's NOC team. * Ownership without a script: you see a bottleneck and you fix it rather than wait to be asked. * Genuinely commercial: you understand a dropped call or a bad route costs Talk360 real money and a real user's trust, not just an SLA breach. ## Description * Own call quality holistically: hold the full picture of call quality end to end, working with the team on both the daily grind and the long-term view, moving fluidly between quick fixes and structured experiments. * Manage zones, codes, and origins: own and continuously refine our zone, dialing code, and call origin management, keeping the underlying structure clean and accurate across all 900 zones. * Update routing continuously: change routing several times a day, from immediate fixes to longer-running tests of new suppliers. * Work cross-functionally by design: partner daily with Ozcan, who owns supplier account management and deal creation, and Mahmoud, who runs hourly monitoring and support-team escalations to suppliers. Work with Ewan on automating the processes behind routing, and with Product and CRM to improve the experience for our end users. * Move routing toward automation: work toward (semi) automated routing and pricing, reducing how much of this still runs on manual, single-person work., 2. Hiring manager screening with COO 3. Technical interview 4. Case study What you get Learning and growth * €1,500 annual personal development budget, plus access to company-wide training sessions to keep learning and evolving. Time to recharge * 25 vacation days * Option to swap two public holidays per year for days that better reflect your culture or beliefs * Recharge Fridays, unlocked when team targets are met (we'll tell you more during the interview) Work from anywhere * As a global and diverse team, we encourage you to work from another city or country for up to 2 weeks per year, gain fresh perspectives and spark new ideas. A team you'll actually want to be part of * Weekly team lunch every Thursday * Regular team moments and outings * An international and diverse team, with colleagues from the Netherlands, South Africa, Nigeria, Suriname, Turkey, Egypt, Kenya, Ukraine and beyond Set up for success * Company laptop and all the tools you need to do your best work * Monthly phone allowance and commuting allowance An environment to grow and make impact * A collaborative environment where you can learn from others, take ownership, and contribute to a meaningful mission