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# CRM Specialist (Salesforce

- **Company:** Murata Manufacturing
- **Location:** Hoofddorp, Netherlands (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Software, Microsoft Office, Salesforce.Com, Web Platforms, Salesforce Sales Cloud, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://career5.successfactors.eu/career?career_ns=job_listing&company=C0003974859P&navBarLevel=JOB_SEARCH&career_job_req_id=2007

## About the Role

* Bachelor's or Master degree in Business, combined with Computer Science or similar field of study
 * 1-3 years' practical experience in CRM administration, ideally with Salesforce
 * Hands-on experience assisting users with business applications and process execution
 * Curious, open-minded and innovative mindset
 * General understanding of social media use and digital platform functionalit
 * Good communication skills
 * Good knowledge of standard software (MS Office)
 * Intercultural competence
 * Fluent in English (written and spoken); knowledge of Japanese is an advantage

## Description

Drive user adoption of digital platforms by offering expert CRM, training and sales-process support, ensuring users can confidently utilize all digital tools available, * Provide day-to-day Salesforce support to users, troubleshoot functional issues and assist with the creation of reports and dashboards to enable effective data analysis.

 * Translate business processes into system activities and configurations that save users time and streamline workflows.
 * Develop and maintain Salesforce customizations and applications: Design, code, test, and deploy new Salesforce features
 * Proactively identify and recommend platform enhancements to HQ; illustrate proposed improvements and how they would support sales processes.
 * Maintain data integrity by critically evaluating data, resolving discrepancies, and making informed decisions; keep dashboards up to date and communicate required data changes to users.
 * Conduct periodic market research to understand evolving customer expectations and feed insights into platform strategy.
 * Act as an internal champion for digital solutions across sales and marketing, encouraging platform use and adoption.
 * Liaise with external partners to identify simple, efficient and unified digital solutions that meet Murata's needs.
 * Work with Legal to ensure all platform implementations comply with EMEA regulations (e.g., GDPR).
 * Document functional requirements in accordance with agreed processes.
 * Organise and run user acceptance testing (UAT) for proposed solutions, collect and consolidate user feedback, test in live environments and report issues to the relevant stakeholders.