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# Medior First Line Technical Support Consultant

- **Company:** Keystone Solutions
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Confluence, JIRA, Microsoft Outlook, IBM Hardware Management Console, Microsoft Office, Microsoft SharePoint
- **Published:** October 22, 2026
- **Apply:** https://www.adzuna.be/details/5937570271

## About the Role

* Proven professional experience in a Service Desk team (5+ years) is mandatory.
 * Windows workstation troubleshooting and configuration.
 * Mobile phones & Teams phones troubleshooting and configuration is a plus.
 * An IT background (and education) is mandatory.
 * Other professional experiences in another IT function is a plus.
 * Practical knowledge of Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
 * Experience with Atlassian Jira (or similar) and Atlassian Confluence (or similar).
 * Experience in Standard Operational Procedure (SOP) and documentation drafting (in English).
 * Certification in ITIL is a plus.

General Skills:

 * Team player with strong communication skills, capable of direct contact with end users (physical, phone, and e-mail).
 * Eager to learn and proactive in problem-solving.
 * IT allrounder, able to investigate problems independently.
 * Very well organized and structured.
 * Punctual in administration.
 * Bilingual NL/FR and good level of EN (writing)., * CERTIFICATION ITIL - Level: Intermediate - Most recent: Any time
 * Confluence - Level: Intermediate - Most recent: Any time
 * END USER SUPPORT - Level: Expert - Most recent: Any time
 * HARDWARE MANAGEMENT - Level: Expert - Most recent: Any time
 * Jira - Level: Intermediate - Most recent: Any time
 * Microsoft Office - Level: Advanced - Most recent: Any time
 * Microsoft Teams - Level: Expert - Most recent: Any time
 * MOBILE PHONE - Level: Expert - Most recent: Any time
 * STANDARD OPERATIONAL PROCEDURE - Level: Expert - Most recent: Any time
 * TEAMS PHONE - Level: Expert - Most recent: Any time
 * Windows - Level: Expert - Most recent: Any time

Language requirements:

Dutch or French
Level Native or bilingual proficiency
English
Level Professional working proficiency

## Description

* Participate as a member of the first line team on the Service Desk technical troubleshooting level.
 * Handle day-to-day Service Desk tasks and ticket management with a focus on incident follow-up.
 * Improve the knowledge base and create practical checklists and troubleshooting steps based on lessons learned and information from second and third line specialists.
 * Interact with second and third line personnel to enhance procedures and documentation.