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# NOC Team Lead - AI Infrastructure

- **Company:** Hamilton Barnes
- **Location:** Bristol, United Kingdom
- **Experience:** Expert
- **Salary:** £80,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Artificial Intelligence, JIRA, Bash Shell, Data Centers, Monitoring of Systems, Linux System Administration, Prometheus, Zabbix, AI Infrastructure, Datadog, Scripting, Computer Network Operations, Grafana, SolarWinds (Software), Hardware Infrastructure, Cloudwatch, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb54206c853d4f5c4045f3765e638ea674/eaa

## About the Role

Skills/Must Have:

 * Proven experience in a NOC, data-centre operations, managed services or infrastructure support environment, including time as a shift lead, senior engineer or team lead with direct oversight of others
 * Strong networking triage, troubleshooting and escalation capability; Linux systems administration knowledge; solid understanding of data-centre hardware (racking, cabling, power and cooling fundamentals)
 * Confident running incident and major incident management, with hands-on experience of an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar
 * Calm, decisive leadership under pressure, with the ability to coach, motivate and hold a shift-based team to a high standard; comfortable operating autonomously and presenting to senior stakeholders. Must hold a full UK driving licence, live within roughly an hour of Bristol, and be open to achieving Security Clearance within the next 12 months

Desirable Skills:

 * Experience building or scaling a NOC, or standing up new processes in a start-up or high-growth environment
 * Experience or interest in AI infrastructure, HPC or GPU environments
 * Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch or similar monitoring tools
 * Basic Bash or Python scripting for automation
 * ITIL certification, or a background in cloud, hosting, MSP or wider infrastructure operations

## Description

Join a high-growth, renewable-powered AI infrastructure developer turning brownfield sites into resilient, lower-carbon, high-performance data centres for the UK's AI transformation. Alongside delivering ultra-fast AI capacity, the organization supports regeneration and brings new investment into the communities around its sites.
This is a great opportunity for a NOC Team Lead to build the Network Operations Centre from the ground up, setting the standard for how the team monitors, triages, and escalates across a rapidly expanding GPU and data centre estate. The ideal candidate will lead a shift-based team acting as the first point of technical response for customer-facing services, as a multi-megawatt data centre goes live later this year and a strong pipeline of further sites develops.
Ready to make a move? Get in touch and apply today!
Responsibilities:

 * Lead and coach a 24x7 NOC team providing first and second-line support across network, power, environmental, server and GPU infrastructure alerts, ensuring SLA adherence
 * Own shift rotas, handovers and coverage planning, balancing workload and resilience across a round-the-clock operation
 * Act as the senior escalation point for incident triage, directing escalation to engineering, field operations, Smart Hands providers or vendors, and taking command of major incidents
 * Lead outage management and root cause analysis, turning findings into continuous improvement across monitoring, alerting and process
 * Design, document and maintain NOC processes, runbooks and knowledge articles, setting the standard for ticket quality and documentation
 * Manage relationships with Smart Hands and field engineering partners, coordinating site access, dispatch and maintenance windows, and reporting on team performance and service health to leadership