> Markdown version of [/jobs/ext/3857065-it-service-and-support-analyst](https://www.wearedevelopers.com/jobs/ext/3857065-it-service-and-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service and Support Analyst

- **Company:** Trinity House
- **Location:** Harwich, UK
- **Salary:** £31,497.0 - £34,449.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Cyber Security, Computer Networks, Domain Name System (DNS), IP Addressing, Local Area Networks, Microsoft Office, Microsoft Software, Windows Desktop, Wireless Networks, Computer Networking Systems, Software Troubleshooting, Information Technology, Server Operating Systems & Platforms
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb76b9b61f9febe4c8bfef1dbd2b4320ce/eaa

## About the Role

We're interested in hearing from candidates who combine strong technical knowledge with excellent customer service skills.
You will ideally have:

 * Experience providing first-line or second-line IT support within a service-focused environment.
 * Strong troubleshooting, analytical and problem-solving abilities.
 * Knowledge of Microsoft technologies, including Windows Desktop and Server operating systems, Microsoft Office and Exchange.
 * Experience of Active Directory and an understanding of networking concepts such as LANs, IP addressing, DNS and wireless networking.
 * An understanding of service level agreements and the importance of delivering high-quality support services.
 * Awareness of cyber security principles, threats and basic countermeasures.
 * The ability to communicate effectively with both technical and non-technical users.
 * A proactive approach, with the ability to work independently and as part of a team.

Qualifications:

 * Five Level 2 qualifications (eg GCSE's), including English and Mathematics.
 * A relevant IT qualification such as CompTIA A+, NVQ Level 3, BTEC National Certificate or equivalent.

## Description

As part of a friendly and collaborative team, you will play a key role in ensuring the availability, security and performance of business-critical systems that support Trinity House's vital mission of safeguarding mariners around the coast of England, Wales, the Channel Islands and Gibraltar.
What You'll Be Doing
As an IT Service and Support Analyst, you will provide first and second-line technical support to colleagues across the organisation, helping to maintain and improve the IT services that enable our operations.
Key responsibilities include:

 * Providing technical support for a wide range of hardware, software and network-related issues.
 * Diagnosing and resolving Service Desk requests in line with agreed service levels.
 * Supporting business-critical systems and ensuring high levels of service availability.
 * Assisting with the administration of Windows desktop and server environments, Microsoft technologies and networking infrastructure.
 * Supporting cyber security initiatives and promoting good security practices across the organisation.
 * Maintaining accurate technical documentation and configuration records.
 * Participating in IT projects, disaster recovery testing and business continuity activities.
 * Contributing to out-of-hours support arrangements following appropriate training.