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# Site Support IT Engineer

- **Company:** Hackajob Ltd
- **Location:** Carnforth, UK
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, SC Clearance, Servicenow, Programming Languages
- **Published:** October 22, 2026
- **Apply:** https://www.totaljobs.com/job/site-support-engineer/hackajob-ltd-job108212982

## About the Role

* SC Security Clearance
 * Experience working with the company's hardware, software and equipment products
 * Experience working with customer technology and support requirements
 * Experience working with process and/or system design concepts
 * Experience working with appropriate programming languages, operating systems and software
 * Experience working with engineering principles and practices

Desirable Skills/Qualifications

 * Basic Network Knowledge (Patching, tracing switch information etc.)
 * Service Now Ticketing System Experience

We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

## Description

Site based engineer on a secure site at Warton, with possible support provided at other site within the vicinity - Salmesbury and Preston as examples.

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Main responsibilities:

 * Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
 * Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
 * Acts as a liaison with customers on administrative and technical matters for assigned projects.
 * Performs analyses and prepare reports on system problem trends and issues.
 * Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
 * Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
 * Assists in the design of basic technical programs for projects or enhancements to existing programs., This role is primarily site based at Warton, but will involve support for supported sites such as Samlesbury aswell as adhoc support opportunities.

As a Desktop Support Engineer you will:

 * Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
 * Carry out Security Audits of all devices holding Data on the network by Scanning and reporting
 * Answers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
 * Act as a liaison with customers on administrative and technical matters for assigned projects.
 * Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
 * Assists in the design of basic technical programs for projects or enhancements to existing programs.
 * Break-Fix of all in-scope managed devices
 * Asset Management & Stock Management
 * Managing the lifecycle of loan user equipment
 * Act as a central point of contact for the customer
 * Software and system fault diagnosis, analysis and fix
 * Take responsibility for stock used and follow the correct procedures regarding stock management
 * Proactively keeping the customer updated with problem status at all times
 * Identifying and reporting risk as appropriate in accordance with the guidelines.