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# IT Support Engineer

- **Company:** Together Limited
- **Location:** London, UK
- **Salary:** £34,865.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Admin Tools, Apple Mac Systems, Bash Shell, Business Software, Software as a Service, Identity and Access Management, Windows PowerShell, Azure Active Directory, Single Sign-On, Software Deployment, Scripting, Okta, Microsoft InTune, Adobe, Script Language, Casper Suite, Figma, Gsuite, Autodesk Autocad
- **Published:** October 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937611978

## About the Role

* Prior 1st or 2nd line IT support experience in a business environment.
 * Hands-on administration of Google Workspace and/or Microsoft 365 - accounts, groups, licence assignment, access and mailbox basics.
 * Confident supporting both macOS and Windows users.
 * Comfortable working across many different setups; this estate is inconsistent by nature and will be for a while.
 * Appetite to grow beyond front-line support - this role is designed to expand, and we want someone who wants that.
 * Clear, patient communication with non-technical and creative users, and the judgement to know when to escalate.
 * Willingness to travel occasionally and to cover the occasional out-of-hours cutover.

Desirable

 * MDM or zero-touch deployment tooling - Jamf, Mosyle, Intune, NinjaOne or similar.
 * Endpoint security tooling - Microsoft Defender, Malwarebytes or another EDR product.
 * Single sign-on and identity platforms such as Okta or Microsoft Entra ID.
 * Any scripting or automation - PowerShell, Google Apps Script, bash - however informal.
 * Supporting creative teams and their software (Adobe Admin Console, Autodesk, Figma), and users across multiple time zones.
 * ITIL Foundation or equivalent; agency, media or professional services background; full UK driving licence.

## Description

You are the front line of the new shared service: the first point of contact for day-to-day IT issues as each agency onboards, and the hands-on delivery partner for the device, identity and migration programme that follows. It is a support role with an unusual amount of build attached to it, and because the shared service is being designed now, the role is expected to widen rather than settle.

 * Own and manage the front-line support queue across all onboarded agencies (tickets, calls and walk-ups).
 * Provision and enrol hardware via zero-touch deployment tooling as agencies join the shared service.
 * Administer user lifecycle and access controls across Google Workspace and Microsoft 365 (joiners, movers, leavers), ensuring prompt off-boarding to eliminate unnecessary licensing costs.
 * Provide 1st and 2nd line support for core productivity platforms, creative tooling and agency business applications.
 * Help administer the Group's SaaS estate of roughly 50 applications across a dozen vendor consoles, reclaiming licences at leaver stage and flagging duplication and under-use ahead of renewals.
 * Support endpoint security agent deployment (EDR) and triage first-line security alerts across managed devices.
 * Maintain and track the Group's central hardware, software and IT asset inventory.
 * Assist the Group IT Manager with hands-on agency migrations, identity consolidation and cutover execution.
 * Document resolution paths, user guidance and standard operating procedures to build out the team's central knowledge base.
 * Travel as required to agency sites (primarily UK, occasionally Europe) for on-site onboarding, migrations and support.

How the role grows

This is deliberately not a capped helpdesk role. The shared service is being built now, and the people who build it have first claim on what it becomes.

 * Administrator-level access from the start. You will hold genuine admin rights across Google Workspace, Microsoft 365 and the device management platforms, not delegated helpdesk permissions gated behind someone else's approval.
 * MDM administration. As the Group consolidates onto a standard device management platform, there is scope to take on its day-to-day administration: enrolment profiles, configuration policy, application deployment and patching.
 * Into systems administration. Identity, endpoint, security tooling and automation sit immediately alongside this role, and the intention is that you take ownership of pieces of it as the estate stabilises.
 * Leading people. The team aims to include apprentices and will grow as more agencies onboard. There is a realistic route from mentoring into running first-line support for the Group.