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# 1st Line Technical Support Analyst

- **Company:** Dunwall Partners Ltd
- **Location:** Borehamwood, United Kingdom
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Firewall, Microsoft Azure, Microsoft Online Services, Cloud Computing, Dynamic Host Configuration Protocol, Microsoft Networking, Microsoft Software, Windows Servers, Routing, TCP/IP, Computer Networking Systems, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Information Technology, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ad8c0c39ff50b2fdd920ce1/apply

## About the Role

Microsoft 365

 - Microsoft Azure

 - Microsoft Intune

 - Windows Server 2022 & 2025

 - Active Directory

 - Security Platforms (Barracuda & Mimecast)

 - SonicWall Firewalls

 - UniFi Networks

 - HPE Aruba Networking Solutions

 - Cloud Infrastructure & Managed IT Services

What We're Looking For

Essential:

 - 2-3 years' experience within an IT Support, Service Desk, or MSP environment.

 - Strong customer service and communication skills.

 - A passion for technology and continuous learning.

 - Excellent troubleshooting and problem-solving abilities.

 - Full UK driving licence preferred.

 - Technical Knowledge In:

 - Microsoft 365

 - Microsoft Intune

 - Microsoft Azure

 - Windows Server 2022 / 2025

 - Active Directory

 - Windows networking fundamentals including TCP/IP, DNS and DHCP

 - Basic routing, switching and firewall administration, If you're a motivated IT professional looking for a role that will challenge you, develop your technical skills, and provide genuine career progression opportunities, we'd love to hear from you.

## Description

This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base.

Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure.

What You'll Be Doing

 - Providing 1st line technical support to a wide range of clients.

 - Diagnosing and resolving hardware, software, network, and cloud-related issues.

 - Supporting Microsoft 365 environments and cloud infrastructure.

 - Assisting with IT projects, deployments, and system upgrades.

 - Managing user accounts, permissions, and security policies.

 - Escalating complex technical issues where required.

 - Delivering exceptional customer service and maintaining strong client relationships.

 - Documenting support tickets and technical solutions accurately.

While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required.

Technologies You'll Work With

You will gain hands-on experience supporting