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# IT Support Manager

- **Company:** Rochdale Boroughwide Housing
- **Location:** Rochdale, UK (Remote available)
- **Salary:** £40,902.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Data Analysis, Software Licensing, Vmware
- **Published:** October 22, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-manager/57483874

## About the Role

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development.

This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs., You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment., * Experience in IT support and service delivery.

 * Knowledge of Microsoft 365 administration and troubleshooting.
 * Experience with Active Directory, VMware, device management, and endpoint support.
 * Strong troubleshooting and problem-solving skills.
 * Experience analysing service performance and implementing improvements.
 * Ability to build effective relationships with colleagues, customers, and suppliers.
 * Experience coaching, mentoring, or developing team members.
 * Excellent communication and organisational skills., * ITIL Foundation qualification.
 * GCSE English and Maths (or equivalent).
 * Full UK driving licence.

## Description

* Leading and developing the IT Service Desk team to deliver a professional and responsive support service.
 * Managing the delivery of first and second-line IT support for a diverse user base.
 * Driving continuous improvement through analysis of service performance and customer feedback.
 * Overseeing incident escalation, problem resolution, and customer satisfaction.
 * Managing IT assets, hardware deployment, software licensing, and supplier relationships.
 * Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.
 * Managing the ITSM platform, knowledge base, and service desk processes.
 * Supporting the transition of projects into operational support.
 * Coaching and developing team members to enhance technical capability and service delivery standards., This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day.