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# 2nd Line EUC Support Engineer - Contract

- **Company:** GCS Ltd
- **Location:** Stockton-on-Tees, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £37,502.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Application Packaging, Application Testing, Business Software, Configuration Management, Microsoft Office, System Center Configuration Manager, Citrix Systems, Software Deployment, Windows Desktop, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225751971-2nd-line-euc-support-engineer-contract/gcs

## About the Role

* Previous experience in a Level 2 Desktop, EUC, or Application Support role.
 * Strong troubleshooting and root cause analysis skills.
 * Experience supporting Windows desktop environments within enterprise organisations.
 * Knowledge of:

 * Windows 10 and Windows 11
 * Active Directory
 * SCCM / Microsoft Configuration Manager
 * Citrix and/or VDI environments
 * Microsoft Office 365

Experience using ServiceNow or similar ITSM platforms.

Understanding of software deployment and endpoint support processes.

Ability to manage multiple priorities in a fast-paced project environment.

Excellent communication and customer-facing skills.

Desirable Experience

 * Experience supporting Windows 11 migration projects.
 * Device refresh or hardware deployment experience.
 * Application testing and validation experience.
 * Experience within highly regulated or large-scale enterprise environments.
 * ITIL Foundation certification.

## Description

We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.

Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.

Key Responsibilities

 * Provide Level 2 support for end-user devices and business applications.
 * Support device migration, deployment, and onboarding activities.
 * Assist with application packaging, readiness assessments, testing, and validation.
 * Troubleshoot application compatibility, performance, and user access issues.
 * Support software installations, upgrades, and deployment activities.
 * Work closely with deployment teams during migration and cutover periods.
 * Manage incidents, service requests, and change activities in line with ITIL processes.
 * Escalate complex issues to specialist Level 3 teams where required.
 * Maintain accurate support documentation, knowledge articles, and ticket updates.
 * Assist with endpoint refresh and hardware replacement programmes.
 * Coordinate with business users to support testing and user acceptance activities.
 * Identify recurring issues and contribute to continuous service improvement initiatives.
 * Liaise with third-party vendors and support partners as needed., Looking for a role where you'll be trusted to get on with the job and genuinely enjoy coming to work? We're supporting a successful, privately owned business in Billingham, offering a friendly working…