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# IT Administrator Support

- **Company:** Nordex SE
- **Location:** Rostock, Germany
- **Contract:** Permanent contract
- **Skills:** Databases, Database Storage Structures, Linux, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Routing, TCP/IP, Virtualization Technology, Diagnostic Tools, Computer Network Technologies
- **Published:** October 22, 2026
- **Apply:** https://jobs.nordex-online.com/talentcommunity/apply/1450378933/?locale=en_US

## About the Role

* At least one year of professional experience in IT support, IT service desk, or a comparable role
 * Solid knowledge of networking technologies and hands-on experience with network hardware, TCP/IP, routing, and switching
 * Initial experience working with SQL databases and a good technical understanding of database structures
 * Knowledge of virtualization technologies is considered an advantage
 * Good written and spoken German and English skills
 * Team-oriented mindset with a willingness to actively share knowledge and collaborate on solutions
 * Experience with ticketing systems as well as knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools is an advantage

## Description

Are you passionate about IT and looking for a diverse challenge in an innovative, international environment? As an IT Administrator Support (m/f/d), you will play a key role in ensuring smooth IT operations. By handling IT and OT requests and collaborating with various departments, you will contribute to the stability and availability of our wind energy assets worldwide., * Analysis and resolution of 2nd-level incidents and service requests, including escalation to the appropriate specialist teams when required

 * Root cause analysis and sustainable problem resolution through structured troubleshooting in IT, OT, network, and system environments
 * Creation, maintenance, and quality assurance of knowledge base articles to support global service operations
 * Acting as the central point of contact between end users, business departments, and technical teams
 * Prioritization of incoming requests and ensuring transparent communication regarding ticket status and progress
 * Coordination of cross-functional topics and collaboration with international teams to implement technical solutions
 * Contributing to the stability of our global wind energy assets and the continuous improvement of support, service, and ticketing processes