> Markdown version of [/jobs/ext/3860225-solutions-manager](https://www.wearedevelopers.com/jobs/ext/3860225-solutions-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Manager - **Company:** Super Micro Computer, Inc. - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $115,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Engineering, Data Centers, Software Debugging, Linux, File Server, Firmware, Microsoft Visio, Microsoft PowerPoint, Salesforce.Com, Virtualization Technology, Information Technology - **Published:** October 22, 2026 - **Apply:** https://jobs.supermicro.com/talentcommunity/apply/1441898400/?locale=en_US ## About the Role * Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred or equivalent experience * Minimum 5+ year experience with Compute/Storage Server or Data Center or IT Infrastructure installation, working with partners and sales to meet direct, and OEM customer needs * Excellent communication skills and business sense required * Solutions, Programs and/or Project Management experience is a must * Strong background and experience with x86-based server architecture * Familiarity & technical knowhow on Firmware, Linux, Windows and virtualization platforms. Hands-on experience is a strong plus. * Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines * Demonstrate strong listening, verbal, and documentation skills * Customer Focus and Quality of Product/Services mindset * Individual must be able to work effectively in a high pressure environment * Must have advance Microsoft Visio, PowerPoint and Project management skills ## Description A Solution Manager is responsible for providing solutions-based thought leadership within Supermicro while bridging the network, data center market, cloud and IT infrastructure into compelling solution and service offerings., Includes the following essential duties and responsibilities (other duties may also be assigned): * Possess a "big picture" mind set in collaboration with the ability to always think beyond a single project or business domain * Create product roadmaps and develop strategy for successful services deployment based on deep understanding of customer requirements * Managing technical resources within the organization to address client needs when necessary * Define and provide creative solutions and overcome constraints to meet customer requirements in demanding markets * To understand and resolve challenges by collaborating with internal business partners and technical team members. Lead in preparing RFP total solutions response * Act as escalation point for Global Services Solution & support. Lead services solutions for all North America & Global Direct, Partner and OEM programs * Overseeing deliverables and documentation as required supporting the Supermicro service organization * Create positioning statements, marketing, and sales training materials, product specifications * Present training material to internal sales force as well as externally at customer sites. Willingness to travel periodically to visit customers and attend trade shows * Conduct competitive analysis and develop ecosystem with partners in the industry * Drive technical issues to closure by arranging resources and engaging with other engineering team to duplicate and debug * Providing technical leadership and guidance to Global Service team * Emphasis on service while providing technical guidance and driving delivery of high-quality solutions * Design, build, preconfigured and integrated solutions that are certified and packaged into Supermicro Infrastructure Packaged Solutions with emphasis on service * Plan, install and manage HW/SW solutions * Responsible for Service business and RFP support with focus on Enterprise & Mission-critical services solutions * Responsible to setup the Service program, collaterals and training to Sales, FAE and customers to pitch our services solutions * Responsible for Service readiness and enablement of Service operations including enterprise service desk, Parts, Depot, FE network using organic and inorganic growth mindset for rapid expansion * Responsible to execute on the Enterprise SLAs and add-on enterprise service solutions * Build and maintain long term relationships with Key Customers * Travel required