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# Technician I or Technician II 8hrs/day - Technology Department

- **Company:** Klamath Falls City Schools
- **Location:** Klamath Falls, OR, United States
- **Experience:** Starter
- **Salary:** $47,174
- **Contract:** Permanent contract
- **Skills:** Databases, Ethernet, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5965927?domainName=

## About the Role

* Two-year degree in computer science or management information systems preferred.
 * Minimum of one year experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
 * Demonstrate pride in work and ensure end-users satisfaction.
 * Strong work ethic.
 * Professional appearance and manner with appropriate attire.
 * Receptive to change.
 * Remember and apply trainings and professional development.
 * Excellent customer service skills.
 * Detail and task oriented.
 * Time management skills.
 * Work in a hectic procedure-based environment.
 * Remain focused and productive with multiple interruptions.
 * Follow procedures.
 * Ability to work and stay calm under pressure.
 * Ability to establish and maintain an effective relationship with other employees and the public.
 * Ability to read and comprehend instructional manuals.
 * Ability to communicate clearly and concisely both orally and in writing.
 * Be able to lift up to 40 pounds repeatedly throughout a work day/week., * Two-year degree in computer science, management information systems, or related technology field or equivalent experience. Four-year degree preferred.
 * Minimum of two years' experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
 * Demonstrate pride in work and ensure end-user satisfaction.
 * Strong work ethic.
 * Professional appearance and manner with appropriate attire.
 * Receptive to change.
 * Remember and apply trainings and professional development.
 * Excellent customer service skills.
 * Detail and task oriented.
 * Time management skills.
 * Work in a hectic procedure-based environment.
 * Remain focused and productive with multiple interruptions.
 * Follow procedures.
 * Ability to work and stay calm under pressure.
 * Ability to establish and maintain an effective relationship with other employees and the
 * public.
 * Ability to read and comprehend instructional manuals.
 * Ability to communicate clearly and concisely both orally and in writing.
 * Be able to lift up to 40 pounds repeatedly throughout a work day/week.
 * Ability to self-direct and prioritize.
 * Excellent hardware, software, and network skills.
 * Strong problem-solving skills and ability to research resolutions independently.
 * Personal vehicle with a willingness to travel between sites to complete tasks.

## Description

Function: Provide initial telephone support for end-users. Troubleshoot technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes., * Phone and remote repairs with limited on-site work.

 * Troubleshoot hardware, software, and basic connectivity issues.
 * Provide initial support and thorough problem diagnosis and documentation before escalation to the next level.
 * Show empathy towards end users' difficulties while assisting them with technology issues.
 * Enter all support requests in helpdesk and escalate those which cannot be initially resolved.
 * Process new equipment using established procedures.
 * Assist end-users with technology issues.
 * Listen to and follow written and oral directions.
 * Rebuild computers using images and perform routine technology maintenance.
 * Database entry and verification.
 * Audit equipment database records for accuracy and consistency.
 * Audit helpdesk requests to ensure timely resolution.
 * Maintain end-user and department confidentiality.
 * Maintain an organized workspace.
 * Track and care for tools and equipment.
 * Ability to learn district-adopted dynamic operating systems and software.
 * Follow all procedures.
 * Other duties as warranted or assigned., Function: Provide remote and on-site support for end-users. Troubleshoot all technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes., * Phone and remote repairs with on-site work as needed.
 * Troubleshoot and resolve hardware, software, and connectivity issues remotely and onsite.
 * Provide support and thorough problem resolution.
 * Show empathy towards end users' difficulties while assisting them with technology issues.
 * Enter all support requests in the helpdesk.
 * Process new equipment by using, creating, or modifying procedures.
 * Assist end-users with technology issues.
 * Listen to and follow written and oral directions.
 * Rebuild computers by creating and/or modifying images.
 * Database entry and verification.
 * Audit equipment database records for accuracy and consistency.
 * Audit helpdesk requests to ensure timely resolution.
 * Maintain end-user and department confidentiality.
 * Maintain an organized workspace.
 * Track and care for tools and equipment.
 * Ability to learn district-adopted dynamic operating systems and software.
 * Maintain all technology equipment.
 * Plan all technology equipment deployments district-wide.
 * Research, recommend, and requisition new equipment.
 * Assist SOESD with surveillance systems.
 * Perform ethernet terminations.
 * Plan, coordinate and deploy all technology.
 * Develop maintenance strategies.
 * Provide end-user technology equipment functionality training.
 * Create, follow, and troubleshoot procedures.
 * Other duties as warranted or assigned