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# IT Support Technician

- **Company:** University of Kansas
- **Location:** Kansas City, KS, United States
- **Contract:** Permanent contract
- **Skills:** Data Centers, Internet Security, Network Service, Computer Network Operations
- **Published:** October 22, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-kansas-city-ks--f7545ca9-3d4d-44a8-815f-d4cf9f8ce675

## About the Role

Technical Support, Help Desk, Network Operations Center, Internet Security, Technical Support, Customer Escalations, Customer Support/Service, Incident Response

## Description

The IT Support Technician Third Shift is responsible for the night shift operations within the Network Operations Center (NOC) ensuring the availability, performance, and security of the university's technology infrastructure. This position monitors enterprise systems, applications, network services, cybersecurity events, and data center facilities while serving as the primary after-hours IT Help Desk resource. The role is responsible for responding to incidents, managing monitoring enterprise technology services, providing customer support, and escalating issues when necessary to ensure continuous operations.