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# Production / Technical Support

- **Company:** Randstad
- **Location:** Richmond, VA, United States
- **Salary:** $55,827.0 - $76,627.0
- **Contract:** Contract
- **Skills:** Application Performance Management, Bioinformatics, Distributed Systems, Online Banking, Payment Systems, Google Wallet, HP Systems Insight Manager, Payment Service Provider, Queueing Systems, Transaction Processing (Computing), Splunk, AIOps, Dynatrace, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.randstadusa.com/jobs/4/1365441/production-technical-support_henrico/

## About the Role

AIOps,Application Performance,distributed systems,distributed system,Dynatrace,Digital Wallet,application monitoring,online banking,payment services,payment flows,payment platforms,payment networks,Payments Technology,message queuing,ServiceNow,Splunk,transaction processing,analytical,communication skills,troubleshooting,Problem Solving,24x7,ACH,banking,ITIL Foundation certification,Event Management,Event Monitoring,Incident Management,incident triage,ITIL,infrastructure,financial services,card payments,mobile banking,Operational Excellence,point-of-sale,Payment Processing,Production Support,Root Cause Analysis,stakeholder communications,Stakeholder Communication,application support,Triage,international payments,wire transfers

## Description

job summary:

 - Client is seeking a Payments Event Management Triage (EMT) Associate to support critical payment platforms across Real-Time Payments (RTP), Zelle, ACH, digital wallets, international payments, and transfer services.

location: Richmond, Virginia
job type: Contract
salary: $26.84 - 36.84 per hour
work hours:
education: Bachelors

responsibilities:

 - Client is seeking a Payments Event Management Triage (EMT) Associate to support critical payment platforms across Real-Time Payments (RTP), Zelle, ACH, digital wallets, international payments, and transfer services.

 - As part of the Payments Event Incident Management organization, this role serves as the first line of operational response for production events, application monitoring, incident triage, bridge coordination, and stakeholder communications. The associate will work closely with application support, engineering, infrastructure, and operations teams to quickly identify, assess, and resolve service disruptions while minimizing customer impact.

qualifications:

 - Real-Time Payments (RTP)

 - Zelle and Zelle over RTP

 - ACH

 - Wire Transfers

 - Card Payment Processing

skills:
AIOps,Application Performance,distributed systems,distributed system,Dynatrace,Digital Wallet,application monitoring,online banking,payment services,payment flows,payment platforms,payment networks,Payments Technology,message queuing,ServiceNow,Splunk,transaction processing,analytical,communication skills,troubleshooting,Problem Solving,24x7,ACH,banking,ITIL Foundation certification,Event Management,Event Monitoring,Incident Management,incident triage,ITIL,infrastructure,financial services,card payments,mobile banking,Operational Excellence,point-of-sale,Payment Processing,Production Support,Root Cause Analysis,stakeholder communications,Stakeholder Communication,application support,Triage,international payments,wire transfers

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

,

 - Client is seeking a Payments Event Management Triage (EMT) Associate to support critical payment platforms across Real-Time Payments (RTP), Zelle, ACH, digital wallets, international payments, and transfer services.

 - As part of the Payments Event Incident Management organization, this role serves as the first line of operational response for production events, application monitoring, incident triage, bridge coordination, and stakeholder communications. The associate will work closely with application support, engineering, infrastructure, and operations teams to quickly identify, assess, and resolve service disruptions while minimizing customer impact.