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# Technical Support Representative

- **Company:** iCIMS
- **Location:** Upper Saucon Township, PA, United States
- **Contract:** Permanent contract
- **Skills:** Private Networks, Systems Integration, ICIMS
- **Published:** October 22, 2026
- **Apply:** https://www.jofdav.com/jobs/60196139-technical-support-representative

## About the Role

* High School Diploma or GED equivalent required
 * Minimum 1 year customer facing experience required; prior troubleshooting experience a plus
 * Must live within commutable distance of Center Valley, PA to accommodate in-office schedule
 * Willingness and ability to work 12 to 16 weekend shifts per year? (A weekend shift equals a Saturday or Sunday shift, not both weekend days.)

## Description

DIY Team Responsibilities:

 * Serve as a trusted advisor to current and prospective customers by offering expert guidance on product education, selection, and compatibility - acting as a one-stop solution for their needs.
 * Build strong customer relationships through clear, confident communication and exceptional interpersonal skills that foster trust and satisfaction.
 * Provide calm, reliable support to customers navigating technical challenges, ensuring a smooth and reassuring experience.

Pro Team Responsibilities:

 * Diagnose and resolve complex product issues by applying your technical expertise and problem-solving skills.
 * Support residential and commercial installations using your knowledge of electrical systems, networking, and system integration.
 * Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement.

Overall, you will be:

 * Acting as the voice of the customer, advocating for their needs and experiences while expanding your internal network across departments.
 * Thinking creatively and strategically to develop innovative solutions that address business challenges and enhance customer satisfaction.
 * Upholding our position as an industry leader with your impressive communication and problem-solving skills., * Comprehensive training and mentorship to build a strong foundation in product knowledge and customer support - including hands-on learning, shadowing opportunities, and personalized guidance to help you grow your career at Lutron.
 * Competitive, all-inclusive benefits package designed to support your health, well-being, and financial future.
 * Broad exposure across the organization, giving you insight into key areas such as engineering, quality, field service, and more - helping you understand how your work connects to the bigger picture.