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# Desktop Support Technician (Some Networking Experience Req)

- **Company:** A 1 STAFFING SOLUTIONS LLC
- **Location:** Winfield, KS, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Computer Networks, System Configuration, Data Recovery, Image Management, Issue Tracking Systems, IP Addressing, System Center Configuration Manager, Networking Basics, Software Deployment, TCP/IP, User Environment Management, Wide Area Networks, Microsoft Deployment Toolkit, Computer Network Technologies, Software Troubleshooting, Laptops
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_d212a860

## About the Role

* 3+ years of desktop support or end-user computing experience.
 * Experience supporting Windows 10 and Windows 11 environments.
 * Knowledge of Windows deployment and imaging tools, including SCCM and Microsoft Deployment Toolkit (MDT).
 * Experience deploying and migrating Windows operating systems in enterprise environments.
 * Knowledge of data backup and recovery tools.
 * Experience configuring hardware, software, and peripheral devices.
 * Basic networking knowledge, including TCP/IP, LAN/WAN connectivity, and printer networking.
 * Strong troubleshooting, communication, and customer service skills.

\nCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience

## Description

We are seeking an experienced Desktop Support Technician with hands-on networking knowledge to provide onsite technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and meeting established Service Level Agreements (SLAs)., * Provide onsite technical support to end users, ensuring timely resolution of incidents and service requests within SLA guidelines.

 * Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
 * Diagnose recurring technical problems and implement proactive solutions to reduce future incidents.
 * Assist users with connecting to corporate LAN/WAN networks, printers, file services, and wireless connectivity.
 * Install, configure, upgrade, and maintain desktops, laptops, monitors, docking stations, and other end-user computing (EUC) devices.
 * Support and repair mobile devices, including setup, configuration, and troubleshooting.
 * Perform software installations, upgrades, migrations, and break/fix support.
 * Configure, install, and troubleshoot network printers and scanners, including TCP/IP connectivity, IP addressing, print queues, and device configuration.
 * Provide warranty and break/fix support for desktops, laptops, printers, scanners, and related equipment.
 * Deliver white-glove/VIP support for executive users and specialized equipment.
 * Create, modify, and remove printer configurations based on business requests.
 * Maintain accurate documentation of incidents, service requests, and resolutions using the ticketing system.
 * Communicate technical information clearly to both technical and non-technical users.
 * Collaborate with internal teams, including sales, operations, and branch personnel, to ensure customer satisfaction.
 * Perform deskside support and other technical duties as assigned.