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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CLM Technology Team Business System Technical Analyst TA -AVP - SMBC - **Company:** SMBC Group - **Location:** London, UK - **Salary:** £70,000.0 - £106,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Business Systems, Data Mapping, RAID, Middleware, Systems Development Life Cycle, Release Management, Data Streaming, Systems Integration, Retrieval-Augmented Generation, Data Management - **Published:** October 22, 2026 - **Apply:** https://www.reed.co.uk/jobs/clm-technology-team-business-system-technical-analyst-ta-avp-smbc/57476470 ## About the Role Demonstrates high level abilities and/or a proven record of success in delivering and in the following areas: * Strong understanding of CLM/KYC technology, financial services, banking operations and the relevant regulatory framework. * Proven experience delivering CLM technology change across the full SDLC using Agile, Waterfall or hybrid methodologies. * Strong project management skills, including planning, estimation, milestone tracking, RAID management, dependency management, governance, change control and implementation readiness. * Able to prepare clear, concise and decision-focused management updates, dashboards and executive reporting for senior stakeholders. * Experience of release management, go-live planning, cutover, hypercare and transition to BAU. * Strong stakeholder and vendor management skills, with the ability to gain agreement, resolve conflict and drive decisions. * Able to manage multiple priorities independently, work under pressure, analyse complex information and make evidence-based recommendations. * Degree-level education; professional Business Analysis or project management qualifications are desirable. Specialist technical skills: * Able to analyse current and future business or regulatory requirements, identify gaps, model workflows and translate findings into high-quality functional requirements covering current and future states. * Strong understanding of data mapping, APIs, middleware and system integration patterns, including the ability to analyse data flows and dependencies across upstream and downstream platforms. * Strong understanding of non-function ## Description * Provide technology guidance and support across EMEA for the Client Lifecycle Management (CLM) technology suite. * Partner with Front Office, Operations, Financial Crime Compliance, Regulatory Compliance, Middle Office, Technology teams and vendors to understand needs, assess impacts and implement agreed solutions. * Translate business, workflow and regulatory requirements into functional and technical designs, including integrations with CRM, screening, data providers, core banking, trading and downstream platforms. * Support controlled configuration of the CLM KYC platform and become a subject matter expert across the CLM technology estate. * Take ownership of issues and assigned delivery activities from initiation to resolution, coordinating stakeholders and escalating where required. * Prepare concise management updates covering progress, RAG status, milestones, risks, issues, decisions and required actions., * CLM supports customer onboarding, retention and growth while ensuring compliance with the Bank's Risk Framework, regulatory obligations and Financial Crime and Counter-Terrorist Financing commitments. * The CLM Programme has global visibility and senior-management focus as legacy technology is replaced and end-to-end processes are streamlined through automation. * The CLM Technology team implements and supports EMEA-wide solutions and manages ongoing platform configuration and change through BAU governance. Facts and Scale * The role requires a broad understanding of customer-facing CLM solutions, data management tools, integrations and downstream systems. * Technical Analysts deliver complex CLM projects and programmes and engage stakeholders from analyst through to Managing Director level. Accountabilities and Responsibilities * Act as the EMEA point of contact and subject matter expert for the CLM technology suite across implementation and BAU support. * Manage assigned projects and work packages by defining scope, plans, milestones, deliverables, dependencies, risks, issues, actions and acceptance criteria. * Coordinate business users, developers, testers, vendors and product owners through design, build, QA, SIT, UAT, release, go-live and hypercare. * Manage the BAU CLM Technology change backlog, assess impacts, recommend solutions and ensure governance and approvals are completed before implementation. * Produce requirements, process maps, data flows, sequence diagrams, traceability records, test artefacts and implementation documentation. * Configure CLM workflows and data points and coordinate integration changes across the technology estate. * Create dashboards, RAID logs, decision papers and management updates that clearly communicate progress, RAG status, achievements, forecast dates, risks, issues, dependencies and decisions required. * Facilitate working groups and governance forums, capture decisions and track actions through to closure. * Investigate incidents and delivery issues, coordinate resolution, escalate where required and maintain clear stakeholder communication. * Identify automation, control and operational-efficiency opportunities and explain the benefits and impacts to stakeholders. * Ensure delivery evidence and Business Analysis artefacts are approved, retained and available for internal audit or regulatory oversight. * Apply project management discipline to plans, milestones, dependencies, risks, issues, actions, testing and implementation readiness.