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# 1st Line Support

- **Company:** VIQU Ltd
- **Location:** Warwick, UK (Remote available)
- **Salary:** £36,400.0 - £41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Identity and Access Management, Microsoft Servers, Azure Active Directory, Office365, Microsoft InTune, Laptops
- **Published:** October 22, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-8E16671FF60B5E9B19/

## About the Role

* Previous experience in a 1st Line Support, Service Desk or IT Support role.
 * Experience supporting Microsoft 365, Windows, laptops and end-user devices.
 * Exposure to Intune and Entra ID (Azure AD).
 * Experience using ticketing or ITSM systems.
 * Strong organisational and documentation skills.
 * Ability to manage a busy workload and prioritise effectively.
 * Friendly, patient and customer-focused approach.

## Description

VIQU have partnered with a Midlands-based not-for-profit organisation who are looking for an experienced 1st Line Support Engineer to join their busy IT team.

This role will focus on supporting end users across a Microsoft environment, handling a high volume of support tickets, and assisting with user onboarding, device setup, and day-to-day IT issues.

Responsibilities

 * Provide 1st line support for hardware, software, access, and device-related issues.
 * Manage and resolve support tickets while maintaining clear documentation.
 * Support Microsoft 365 applications including Outlook, Teams and OneDrive.
 * Set up and troubleshoot laptops, desktops and other user devices.
 * Assist with onboarding and offboarding users, including account and access management.
 * Support users and devices via Entra ID (Azure AD) and Intune.
 * Escalate more complex issues where required.
 * Deliver excellent customer service to a non-technical user base.