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# Help Desk Administrator

- **Company:** Sodexo
- **Location:** London, United Kingdom
- **Salary:** £36,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Data Logging
- **Published:** October 22, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ad8c585fcf4f6187046fd2e/apply

## About the Role

Are you organised, proactive, and passionate about delivering excellent customer service? We're looking for a, * Previous experience in administration, customer service, or a similar helpdesk role.

 * Strong Microsoft Office skills, particularly advanced Excel, Word, and Outlook.
 * Excellent communication, organisational, and problem-solving skills.
 * Experience with bookkeeping, accounts processing, and reporting.
 * Strong attention to detail and the ability to prioritise workloads in a fast-paced environment.
 * A proactive, self-motivated, and professional approach.

## Description

Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services.

As the first point of contact for facilities management queries, you'll play a key role in coordinating requests, supporting on-site teams, and ensuring issues are resolved efficiently and in line with contractual requirements., * Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.

 * Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
 * Monitor work orders and ensure compliance with contractual KPIs and SLAs.
 * Analyse reports, track outstanding requests, and support monthly reporting.
 * Assist with invoicing, payroll, accounts administration, and purchase orders.
 * Manage supplier queries and support contract administration, audits, and meetings.
 * Provide general administrative and office support as required.