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# Line Support Engineer

- **Company:** IntaPeople IT Recruitment
- **Location:** Cardiff, UK
- **Salary:** £41,600.0
- **Contract:** Temporary contract
- **Skills:** Cyber Security, Issue Tracking Systems, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://jobs.intapeople.com/job/1st-line-support-engineer-25514/apply.aspx

## About the Role

* Previous experience in a 1st line IT support or service desk role
 * Confident using a ticketing system to log and manage incidents
 * Strong communication skills and a helpful approach
 * Comfortable working onsite in Cardiff
 * Able to start at short notice

## Description

* First point of contact for all IT support queries (via phone, portal, email, Teams)
 * Logging and resolving Incidents and Service Requests
 * Basic troubleshooting of hardware, software, and user access issues
 * Creating, modifying, and deleting user accounts
 * Supporting users with software and device setups
 * Keeping accurate records and documentation of fixes
 * Promoting good IT security practices
 * Updating the internal knowledge base with fixes and workarounds