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# IT Service Desk Analyst - 1st Line Support

- **Company:** IT People Recruitment
- **Location:** Kegworth, UK
- **Experience:** Starter
- **Salary:** £35,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, Software Troubleshooting, Microsoft InTune, Laptops
- **Published:** October 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5935366483

## About the Role

* Previous experience in an IT Service Desk or Helpdesk environment (12-18 months or more)
 * Good working knowledge of Active Directory, Microsoft 365 and Intune
 * Strong troubleshooting and problem-solving skills
 * Experience supporting Windows PCs, laptops and mobile devices
 * Excellent communication and customer service skills
 * Ability to work independently and as part of a small team
 * Desirable: experience using Xurrent or a similar IT service management system
 * Desirable: familiarity with ITIL processes
 * Desirable: full UK driving licence and access to your own transport for occasional site visits
 * Immediate availability or a short notice period preferred

## Description

* Manage and resolve IT support tickets, escalating more complex issues where necessary
 * Provide first-line IT support, including remote desktop troubleshooting
 * Configure and support laptops, PCs, mobile phones and handheld scanners
 * Set up workstations and IT equipment for employees
 * Support new starter inductions and user account setup
 * Troubleshoot issues involving Microsoft 365, Active Directory and Intune
 * Record and manage incidents using the Xurrent ticketing system
 * Occasionally travel to other company sites when required

Technologies:

 * Active Directory
 * Support
 * ITIL
 * Microsoft 365
 * Mobile
 * Windows
 * Office 365, We are recruiting a Service Desk Analyst to join our small, friendly IT support team in Kegworth, Derbyshire, covering a long-term absence on an initial three-month contract. The role is predominantly first-line support and offers hybrid working, with four days on-site and one day remote. Hours are Monday to Thursday, 8:30am-5:00pm, and Friday, 8:30am-4:00pm, totaling 37 hours per week. The contract is inside IR35, with payment via an umbrella company, and the pay rate is £17 per hour. The role is due to start as soon as possible and includes a one-stage interview process. Free and on-site parking are available.