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# Technical Program Manager - Strategic Customer Engagement

- **Company:** Microsoft
- **Location:** UK
- **Experience:** Expert
- **Salary:** £58,200.0 - £97,600.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cloud Computing, Operational Data Store
- **Published:** October 22, 2026
- **Apply:** https://dejobs.org/x/x/4EC4252DB6FC44A7B8E9875DDF921654/job/

## About the Role

* Strong experience in technical programme management, cloud infrastructure, engineering, data analysis, product development, or a related technical environment.
 * Proven ability to lead complex, cross-functional programmes involving multiple teams and stakeholders.
 * Customer-focused with experience translating strategic customer needs into technical and operational priorities.
 * Analytical with the ability to use customer, pipeline, capacity, and operational data to identify risks and inform decisions.
 * Influential communicator who can build credibility with senior stakeholders across technical and business functions.
 * Results-driven with a track record of navigating ambiguity, removing blockers, and driving complex programmes to successful outcomes., * Extensive experience working within cloud infrastructure, capacity planning, or large-scale technical programmes.
 * Experienced in strategic engagement with large enterprise customers and senior customer stakeholders.
 * Skilled at connecting technical requirements, customer priorities, and broader business objectives.
 * Confident communicating complex technical or programme information to executive audiences.
 * Strategic thinker with strong problem-solving skills and the ability to anticipate future customer and capacity requirements.
 * Adaptable and comfortable operating across multiple teams, markets, and competing priorities.

## Description

* Analyse customer demand and opportunity pipelines to identify capacity risks, expansion needs, and emerging challenges.
 * Lead complex capacity-related customer opportunities, coordinating across sales, engineering, infrastructure planning, finance, and operations.
 * Build trusted relationships with strategic customers, regional leaders, and technical stakeholders.
 * Translate customer and field insights into clear technical and operational priorities.
 * Lead strategic customer and partner engagements to resolve complex capacity challenges.Identify risks and blockers early and drive cross-functional teams towards clear decisions and outcomes.
 * Communicate progress, priorities, risks, and dependencies clearly to senior stakeholders.
 * Contribute to longer-term capacity planning and strategies that improve customer experience and business resilience.