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# Desktop Support Specialist :: Rocky Mount, NC

- **Company:** ARK Solutions, Inc.
- **Location:** Rocky Mount, NC, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Cyber Security, Computer Networks, Data Migration, Desktop Computing, Network Protocols, Peripherals, Computer Equipment, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/usad2b74bc25db225c31fde463ce0d7578/eaa

## About the Role

* 7 years of experience with computer hardware, software, peripherals, and networking protocols.
 * Proficiency in installing and imaging new computers and loading software.
 * Experience in setting up local and network printers and configuring peripherals.
 * Skilled in data migration and user profile management.
 * Ability to document technical field support processes and procedures.
 * Knowledge and working experience with the ServiceNow call tracking system.

## Description

Seeking for a Desktop Support Specialist, where you'll provide essential support to our Client Services Operations. Your role will involve addressing a high volume of Service Desk requests, managing hardware installations, and offering customer software support. You'll work closely with the Client Services Team to ensure client satisfaction and organizational success.
Responsibilities:

 * Lead projects by directing the work of others and integrating team skills for success.
 * Develop and maintain documentation for processes and procedures, ensuring they align with Operational and Service Level Agreements.
 * Implement IT Security Office requirements to protect data from unauthorized access or usage.