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# IT Engineer

- **Company:** IntelliPro Group Inc.
- **Location:** Whitestown, IN, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, JIRA, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Connections, Wi-Fi Technology, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/324ffe75-357f-40ef-937f-3d8db6f6e16d/it-engineer

## About the Role

* 2+ years of experience in IT support or helpdesk roles
 * Hands-on experience with hardware troubleshooting and end-user support
 * Basic knowledge of networking (Wi-Fi, VPN, connectivity troubleshooting)
 * Experience with ticketing systems (ServiceNow, Jira, etc.)
 * Familiarity with Active Directory and Microsoft 365
 * Strong communication skills and customer service mindset
 * Ability to work onsite in a fast-paced warehouse environment

## Description

As an IT Support Engineer, you will play a critical role in supporting day-to-day IT operations within a warehouse environment. You will be the first point of contact for technical issues, ensuring smooth operations across devices, systems, and network connectivity. Your primary responsibility will be to troubleshoot and resolve technical issues efficiently while maintaining a high level of professionalism and customer support., * Respond to and resolve user support requests in a timely and efficient manner

 * Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
 * Support warehouse equipment including scanners, Zebra printers, and labeling systems
 * Assist with device setup, configuration, and user onboarding/offboarding
 * Maintain and update tickets in the system, escalating issues when necessary
 * Provide onsite, hands-on support to ensure minimal disruption to operations
 * Follow IT processes and contribute to documentation and knowledge base