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# Senior Technical Solutions Consultant, CCaaS, Applied AI

- **Company:** Google LLC
- **Location:** United States
- **Experience:** Expert
- **Salary:** $152,000.0 - $221,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Avaya IP Phone 1140e, VoIP, Cloud Computing, Python (Programming Language), Network Troubleshooting, Packet Analyzer, Public Switched Telephone Networks, Wireshark, Twilio, WebRTC, Google Cloud, Genesys, Large Language Models, Prompt Engineering, Agentic-AI, Information Technology, Virtual Agents, Software Coding, Cisco
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36782d2628f26ca6

## About the Role

* Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
 * 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
 * Experience with IP telephony, VoIP protocols (SIP, RTP, WebRTC), PSTN, Session Border Controllers (SBCs), and CPaaS platforms.
 * Experience designing, building, and deploying conversational voice and chat solutions (voicebots, IVR, virtual agents).
 * Experience writing code in Python for prototyping, API integration, and automation., * Master's degree in Engineering, Computer Science, or related technical fields.
 * Google Cloud Certified (Professional Cloud Architect or Professional Data/ML Engineer).
 * Experience architecting and deploying major enterprise CCaaS platforms (e.g., Google Cloud Customer Engagement Suite, Genesys, Cisco, Avaya, NICE, Five9, or Twilio).
 * Experience working with modern LLMs, prompt engineering, and agentic AI architectures applied to customer support or contact center workflows.
 * Experience managing technical relationships and delivery across System Integrators (SIs) and telecom carriers.
 * Strong network troubleshooting skills (Wireshark/packet capture analysis, QoS, firewall traversal, SIP ladder inspection).

## Description

* Lead pre-sales technical engagements, architectural discovery, solution design, and technical feasibility evaluations for enterprise CCaaS and telephony integrations.
 * Build rapid prototypes and proof-of-concepts (POCs) to pilot private preview agentic AI and voice capabilities with strategic customers and early-access partners.
 * Own post-sales technical deployment and integration, including SIP trunking, SBC configuration, carrier onboarding, and end-to-end telephony routing.
 * Deliver technical presentations, whiteboard sessions, solution demonstrations, and technical responses for RFIs and RFPs highlighting Google Cloud Applied AI and CCaaS value propositions.
 * Collaborate closely with Product Management and Engineering to identify telephony and platform gaps, advocate for feature improvements, and co-design fixes based on field learnings.