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# GSOC Supervisor (Global Security Operations Center)

- **Company:** DSI Security Services
- **Location:** Bethlehem, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/usa990590a4d721b4195b53305bdf7d8e0/eaa

## About the Role

* Strong written and oral communication and people skills.
 * Ability to communicate with and address all levels of personnel in a professional and effective manner.
 * Exercises initiative and independent judgment within established guidelines and procedures.
 * Ability to observe, triage, prioritize, and communicate concerning common and crisis situations calmly and efficiently.
 * Support the GSCO manager with contingent GSOC operators, * Minimum 18 years of age
 * High school diploma or equivalent
 * Prior security, dispatch, monitoring, emergency communications, GSOC, SOC, or control room experience preferred
 * Working knowledge of CCURE 9000 and VICTOR CCTV systems
 * Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems preferred
 * Proficiency with Microsoft Office products, including Teams, Word, and Excel
 * Strong attention to detail and situational awareness
 * Ability to evaluate information, prioritize incidents, and follow established escalation procedures
 * Ability to multitask and remain focused for extended periods
 * Excellent verbal and written communication skills
 * Ability to prepare accurate, clear, and concise incident reports and operational logs
 * Reliable transportation and means of communication
 * Must successfully pass all pre-employment screenings

## Description

We are currently hiring GSOC supervisor in Bethlehem, PA. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees.
As a GSOC (Global Security Operations Center) supervisor, you will monitor global security systems, collect and communicate critical information, and coordinate responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. This position requires strong situational awareness, attention to detail, sound judgment, and the ability to communicate clearly in a fast-paced operations center., * Train contract GSOC Operator staff to client SOPs and policies., * Monitor, collect, assess, and report critical information related to global and regional incidents that may impact client personnel, locations, operations, or assets

 * Maintain global situational awareness of client locations and countries where client third-party vendors operate
 * Answer and manage calls received through the client's security office phone line
 * Coordinate routine dispatch activities and communicate assignments to appropriate security personnel
 * Review incoming video alarm notifications and respond in accordance with established procedures
 * Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia
 * Utilize CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity
 * Dispatch security personnel, site representatives, management, or emergency services as appropriate
 * Document security events, actions taken, notifications, and outcomes accurately and thoroughly
 * Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity
 * Complete daily shift checklists, pass-down log entries, and incident reports as directed
 * Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders
 * Follow DSI policies, client requirements, escalation procedures, and post-specific instructions
 * Protect confidential, sensitive, and proprietary security information
 * Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents
 * Participate in required training and comply with DSI safety procedures and manuals
 * Perform other duties assigned by supervisors related to security, safety, and GSOC operations