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# Systems Administrator

- **Company:** TekSynap Corporation
- **Location:** Aurora, CO, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, CompTIA Security+, Computer Networks, Desktop Computing, Linux, Network Connections, Link Control Protocol, Lenel, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Information Technology, 3-tier Architectures
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/1fbb3363-835f-4eea-b28a-7d5d142c4cb0/systems-administrator

## About the Role

* 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.

Certifications:

 * CompTIA Security+
 * Windows Administrator Cert/Training
 * Milestone Certified Engineer (MCDE) preferred
 * Lenel Certified Professional (LCP) preferred

Education:

 * Bachelor's degree in information technology, Computer Science, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.

Clearance:

 * Must possess a Top Secret/SCI with Polygraph, While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

 * US Citizenship
 * Active TS/SCI with Polygraph clearance

## Description

Primary responsibilities include providing Tier III support for maintaining a secure environment. The supporting infrastructure includes servers, computers, software and other devices/peripherals on standalone and/or secure government networks., * Troubleshooting application functionality, crash and performance.

 * Investigate user performance and work with external teams to improve user experience.
 * Assists customer with Tier III incident resolution of Linux, Windows, Apple, and other software applications.
 * Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
 * Communicate effectively (both oral and written) with variety of individuals. Work well in small and large team environments.
 * Respond to escalated service/team requests and exhibits ownership until resolved or closed.
 * Willingness to provide initial tirage, response, and notifications for incidents.
 * Participates in special projects as required.
 * Ensure that records of system downtime and equipment inventory are properly maintained.
 * Train staff in how to use software and hardware.
 * Install, configure, modify, and maintain system hardware and software.
 * Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems.
 * Ensure the stable operation of the servers, computers, software, and network connections.
 * Plan, develop, install, configure, maintain, support, and optimize all network software and communication links.
 * Analyze and resolve software program and connectivity issues.
 * Assist in system design, development, and implementation.
 * Familiarity and ability to utilize ServiceNow ticketing system and process.