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# Copay Assistance Clerk

- **Company:** Harper's Pharmacy, Inc.
- **Location:** Laguna Hills, CA, United States
- **Contract:** Permanent contract
- **Skills:** Office Suite, Eobs
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/e9fda43a-3e38-4e17-b9a4-01185c1a6ab6/copay-assistance-clerk

## About the Role

* High school diploma or equivalent required.
 * Familiarity with EOBs (Explanation of Benefits) and medical billing processes.
 * Knowledge of healthcare operations and reimbursement processes.
 * Strong attention to detail and organizational skills.
 * Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
 * Effective verbal and written communication skills.
 * Proficient in Microsoft Office applications and basic data entry functions.
 * Ability to work independently and collaboratively within a team environment.
 * Minimum of 6 months to 1 year of administrative, medical billing, pharmacy billing, or healthcare reimbursement experience preferred.

Preferred Qualifications

 * Knowledge of CMS-1500 claim forms, insurance terminology, and reimbursement processes preferred.
 * Experience in specialty pharmacy, home infusion, medical billing, or copay assistance programs strongly preferred.

Physical Requirements

The physical requirements for this role includes constant sedentary work that primarily involves sitting/standing; ability to hear, see and speak; type and write, repeating motions that may include the wrists, hands and/or fingers. Must be physically able to operate a computer and other office productivity machinery (i.e., a calculator, copy machine, printer); constantly communicate with colleagues and clients including via telephone and email. Must be able to lift up to 15 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## Description

The Copay Assistance Clerk supports the Specialty Pharmacy and Home Infusion Financial Assistance Dept by assisting with administrative and reimbursement-related functions associated with manufacturer copay assistance and foundational programs claims processing. This role works closely with the Revenue Cycle Data & Process Specialist and Copay Assistance teams to ensure timely claim submission, payment follow-up, and accurate documentation to support reimbursement operations and continuity of patient care., * Generate and prepare CMS-1500 claim forms for submission to copay assistance programs, payors, and other reimbursement entities.

 * Contact payors, copay card vendors, and reimbursement support programs to obtain claim, payment, and denial status updates.
 * Document account activity, claim status, and follow-up actions accurately within applicable systems.
 * Assist with payment tracking, reconciliation, and identifying outstanding balances or unresolved claims.
 * Support copay billing operations related to specialty pharmacy and home infusion services.
 * Maintain organized records and ensure supporting documentation is complete and compliant.
 * Collaborate with Revenue Cycle teams to resolve billing-related issues.
 * Assist with administrative tasks including faxing, scanning, data entry, correspondence, and reporting as assigned.
 * Escalate reimbursement concerns, trends, or unresolved issues to the FA leadership team appropriately.
 * Maintain confidentiality and comply with HIPAA and all applicable regulatory requirements.
 * Perform additional duties and special projects as assigned.