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# Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

- **Company:** North Point Technology, LLC
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Identity and Access Management, Public Key Infrastructure
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/da4bd96f-803c-4dc6-9f8f-3b896f3ff8cc/helpdesk-access-manager-senior-mid-top-secret-with-agreement-to-obtain-ci-poly

## About the Role

Senior Level:

 * 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
 * Demonstrated experience instructing and conducting training for military audiences
 * Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
 * Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
 * Demonstrated understanding of organizational messaging in DoD or IC
 * Experience drafting briefing slides to clearly articulate complex issues and procedures
 * Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
 * Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Mid Level:

 * 2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest
 * Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
 * Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
 * Demonstrated understanding of organizational messaging in DoD or IC
 * Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
 * Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Preferred Qualifications

 * Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education
 * Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline

## Description

* Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each week
 * Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
 * Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
 * Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
 * Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
 * Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
 * Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
 * Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
 * Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
 * Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
 * Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
 * Maintain and update Transaction Metrics log on a weekly basis
 * Produce ad hoc metrics reports within 2 business days of Government request
 * Engage with organizations within the Army Intelligence Community to discuss mission requirements
 * Review entitlements currently shared with the Army Intelligence Community on a regular basis
 * Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
 * Ensure organizations and missions are properly aligned in entitlement management systems
 * Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
 * Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
 * Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
 * Update the Help Desk handout on a monthly basis