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# Desktop Support Specialist

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** ITunes, Computer Networks, Desktop Computing, Mobile Application Software, Server Administration, Technical Data Management Systems, Tablet Computers, Guidewire PolicyCenter, Microsoft InTune
- **Published:** October 22, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-specialist-phoenix-az--0c7636a3-1bb7-42eb-a96b-d652aa0ce91c

## About the Role

Desktop Administration, Identify Issues, Mobile Devices, Help Desk, Audiovisual, Hardware Administration, Software Administration, Cellular Telephone, Laptop PC, Manufacturing Data Management, " Experience providing technical support to end users in a fast-paced environment.
" One year of Active Directory experience.
" Mobile device support knowledge.
" Experience with Remedy helpdesk software.
" Experience with Microsoft Intune
" Experience providing technical support for mobile applications in a network environment.
" Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
" Solid troubleshooting skills in desktop computer hardware and software.
" Experience creating and improving technical documentation; documenting the system specifications and design.
" Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
" The successful candidate must pass a Federal background check.
" Only the highest qualified will candidates will be considered.
" Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
" Candidate should be able to safely lift 50 pounds.
" Must possess and maintain a valid Arizona driver's license with a clean record.

## Description

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed., " Responding to helpdesk tickets in a large enterprise environment
" Will procure and issue mobile phones to employees.
" Supporting and troubleshooting cellular devices, tablets, and laptops.
" Enroll each mobile device into an MDM solution.
" Support large conference room Audio/Visual equipment.
" Mobile device support including working understanding of mobile device management tools.
" Perform audits related to mobile devices such as no usage, hardware inventory, etc.
" Participate in afterhours/weekends on call rotation