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# Level I Help Desk Technician

- **Company:** TeamLogic IT
- **Location:** Colorado Springs, CO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, CompTIA Network+, Networking Hardware, Web Portals, Microsoft Office
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/42182b36-bf58-4ba9-8182-364e360c1c4a/level-i-help-desk-technician

## About the Role

* Office 365 administration experience preferred.
 * Active Directory knowledge is preferred.
 * Familiarity with networking devices and appliances.
 * NinjaOne RMM and Autotask PSA Experience preferred.

Professional Skills:

 * Exceptional written and oral communication.
 * Excellent customer service orientation.
 * Strong problem-solving abilities.
 * Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.
 * Ability to work under moderate supervision.

Certifications: CompTIA A+ and/or CompTIA Network+ preferred.

Other: Valid Driver's License is required for travel to customer locations.

Join us and become the driving force that keeps our technology accessible, effective, and user-friendly, while contributing to a culture of innovation, collaboration, and excellence.

## Description

Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others.

The Level 1 Help Desk Technician's journey with us is multifaceted:

 * Enable Success: Maintain the smooth operation and functionality of our systems, paving the way for end users to excel in their business tasks without technological barriers.
 * Respond with Agility: Your prompt response to support requests isn't just a task; it's a commitment to serve as the primary contact for all IT support-related issues, ensuring each client's satisfaction.
 * Go Beyond the Routine: Alongside these duties, you'll have opportunities to innovate, solve complex problems, and explore new horizons in technical excellence.

Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success.

Responsibilities:

 * User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.

 * Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.

 * Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.

 * Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.

 * Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.

 * Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.

 * Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.