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# IT Tech I

- **Company:** Inc. (ats)
- **Location:** Montgomery, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Networks, Computer Literacy, Firmware, Network Troubleshooting, Software Troubleshooting, Laptops
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/f5025361-f168-4384-bea7-fa332b76c4c0/it-tech-i

## About the Role

* 2+ years of experience with PCs, printers, laptops and some server experience.
 * Excellent communication skills both verbally and written.
 * Advanced knowledge of Windows 10 operating systems.
 * Working knowledge and troubleshooting of standard desktop applications.
 * Knowledge of Cat 5e or higher cabling and troubleshooting.
 * Minimum knowledge of switch/router management, with aptitude to expand knowledge.
 * Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
 * Ability to maintain confidentiality with sensitive customer and internal information.
 * Ability and desire to learn new skills quickly., * Set up and configure PC workstations on Windows 10 and peripheral equipment (printers, scanners, etc.).
 * Confidently troubleshoot software, hardware, and network related issues on Windows 10 based PCs.
 * Research problem issues using a myriad of technical resources (previous tickets, Internet, etc.).
 * Understand PC networking concepts, software, and hardware routinely used in an enterprise setting.
 * Effectively communicate with co-workers, managers, and customers on technical related issues using proper grammar., * Customer Service Skills.
 * Time Management Skills.
 * Initiative.
 * Flexibility.
 * Organized.
 * Self-motivated.
 * Disciplined.
 * Excellent verbal and written communication skills.

## Description

* Respond to requests from end users.
 * Troubleshoot system issues and failures.
 * Keep systems patched with up-to-date drivers, firmware, etc.
 * Monitor networks and security to ensure stability.
 * Deliver and install new PCs - transfer data and applications.
 * Proactively identify areas of improvement and help streamline operations.
 * Share knowledge with other team members
 * Learn new skills